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In conjunction with the Medical Director and Associate Director of Nursing, provide leadership and strategic direction to plan, manage, and evaluate administrative, financial, operational, and clinical activities for a multispecialty Comprehensive Cancer Center Ambulatory Care Unit.

  • Ensure quality and efficient patient-centered care delivery through the oversight and coordination of services from several departments (typically more than 10 departments).
  • Develop and implement short and long-range goals and objectives.
  • Ensure clinical, operational, and financial effectiveness of the Cancer Center, including setting and monitoring performance metrics.
  • Prepare and monitor the Ambulatory Care Unit annual budgets including operational, personnel, and capital.
  • Initiate, develop and implement strategies to enhance patient, employee, and referring physician satisfaction, patient flow, revenue capture, margin improvement, and quality.
  • Assure compliance with institutional goals, objectives, policies, standards and guidelines.  
  • Manage and resolve operational issues, patient and employee complaints.  
  • Management duties include interviewing, selecting and training of employees; setting and adjusting their rates of pay and hours of work; planning and directing their work; appraising their productivity and efficiency for the purpose of recommending promotions or other changes in their status; handling their complaints and grievances and disciplining when necessary.
  • Act as administrative liaison with centralized or external agencies. Ensure compliance with JCAHO, DOH, Public Health Law, institution rules and regulations, and all other regulatory agency standards.  
  • Maintain effective, collaborative relationships with all other Ambulatory Care Units and departments.  Provide support as appropriate and collaborate with other ACUs or departments providing care to cancer patients across the enterprise. Support change and transition management.
  • Ensure infrastructure is in place to support clinical research, education, and training missions.

Required Qualifications*

  • Master’s Degree in Health or Business Administration or an equivalent combination of education and experience. Considerable administrative experience in an ambulatory health care setting is essential.  Experience with team building, change management, and incorporating Lean principles into daily work.
  • 5-10 years administrative/operational experience

Desired Qualifications*

  • In depth knowledge of the University of Michigan policies and procedures.
  • Experience with Quality Improvement:  Continuously seeks opportunities for process and quality improvement.  Partners with leadership team in analyzing and/or implementing changes within the clinics to enhance operational performance workflow, efficiency, and interdepartmental activity. 
  • Ambulatory oncology practice experience including knowledge of quality certifications such as QOPI and ACOS. 

Additional Information

Under FLSA, incumbents in this position meet the criteria for exempt status.

This position is located at the Comprehensive Cancer Center, 1500 E. Medical Center Dr., Ann Arbor, Michigan

Background Screening

University of Michigan Health System conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act.

Mission Statement

The University of Michigan Health System improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.