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Job Summary

The University of Michigan-Flint is a regional campus of the University of Michigan in an urban setting, with an enrollment of over 8,500 students. Undergraduate and graduate degree programs are offered through five schools/colleges: The College of Arts and Sciences, the School of Education and Human Services, the School of Health Professions and Studies, School of Nursing, and the School of Management.  This combination of high quality liberal arts and professional and graduate programs in an urban institution is unique and shapes the institution’s culture and opportunities.  With over 550 faculty and 500 staff, the University is advancing its mission in implementing a strategic plan that emphasizes enrollment growth, improving student success and retention, the building of resources to support our growth, and increased engagement of students and faculty in experiential learning, research, and interdisciplinary programs 

The Director of the Student Success Center (SSC) will help lead the University’s student retention efforts to promote best practices and a unified system of outreach and support. The SSC at the University of Michigan-Flint provides academic support services (academic advising, tutoring, supplemental instruction, and student transitional and success initiatives) to support student persistence, retention, and graduation. Through analysis of internal data and external factors, the Director of the Student Success Center will work closely with the Assistant Vice Chancellor for Student Success to create strategies and campaigns to help improve overall retention and graduation rates. The Director will coordinate multiple student support programs and lead collaborative efforts bridging programs in both Academic and Student Affairs. This dynamic individual will be data driven, student engaged, and a unique problem solver.


Essential Functions

Vision and Program Management

  • Develops a comprehensive student development and retention plan to include strategies and interventions to enhance student success.
  • Develops and manages the University-wide early alert academic intervention system and works closely with faculty to identify and assist students having academic difficulty.
  • Develops and implements specific strategic interventions for students in various cohorts.
  • Provides oversight of and administers specific budget lines.
  • Performs assigned duties in a manner consistent with the mission, goals, and core values of the University.
  • Maintains sensitivity, understanding, and respect for a diverse academic environment, inclusive of students, faculty and staff of varying social, economic, cultural, ideological and ethnic backgrounds.

 Research, Data Collection, and Assessment

  • Establishes assessment, evaluation, and benchmarking strategies to rate, analyze, and improve the performance of initiatives and student success strategies and services.
  • Effectively utilizes research and data tools (EAB Student collaborative, Banner, Degree Works, etc.) to strengthen and improve student success outcomes.
  • Develops quarterly and annual student persistence reports.
  • Directs and develops tracking and reporting systems for collecting, analyzing, and disseminating recruitment and retention data and student success reports.

Leadership and Collaboration

  • Collaborates with University Relations and additional internal/external stakeholders to develop marketing strategies that will ensure the effectiveness of student success program initiatives.
  • Facilitates optimal performance, empowers staff’s search for creative solutions, fosters teamwork, and champions professional development.
  • Develops and maintains strong internal and external community and organizational relationships to further University’s goals and to shape future programs.
  • Promotes best practices in student retention and student success in achieving educational goals among faculty and staff.
  • Serves on and leads appropriate college-wide committees.
  • Fosters student engagement through University-wide initiatives to drive change I positive and effective ways.
  • Works to build bridges to and from academic units.

Required Qualifications*


  • Doctorate in relevant field related to the requirements of this position or masters plus 15 years of relevant experience in data analysis, supervision, etc. from an accredited institution.
  • Minimum of five years professional experience in higher education managing diverse and complex programs and initiatives related to student success.

Knowledge, Skills and Abilities

The successful candidate will demonstrate the following:

  • Expertise in project planning, development, and implementation.
  • Ability to foster collaboration with faculty between Academic and Student Affairs.
  • Data driven with a proven track recorded of increasing student retention and graduation for underrepresented students.
  • Proven track record of implementing best practices in higher education related to student success.
  • Presenting information and summary reports internally and to the public in a clear and concise fashion.
  • Understanding of the University’s vision and mission in relation to student success.
  • Handling the demands and requirements of senior-level management in higher education.
  • Effective management and leadership models and techniques.
  • Experience in educational grant writing.
  • Knowledge of and familiarity with sociological issues facing underserved, first-generation and low-income persons in the university and in their communities.

In order to be considered for this position, candidates must  attach a resume that includes work and education history. If you wish to submit a cover letter, you must include it as page one of your resume document.

Background Screening

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks will be performed in compliance with the Fair Credit Reporting Act.

Application Deadline

This posting will remain open until filled. For best consideration candidates should submit their application no later than January 10, 2017.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.