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Job Summary

Briarwood Family Medicine Ambulatory Care facility is dedicated to providing high quality health care services for adults and children. We are actively seeking compassionate, enthusiastic, patient-oriented individuals who will share in the goal of creating the ideal experience for our patients, families and employees.

To be considered for this position, a cover letter is required and should be attached as the first page with your resume. The cover letter should address why you believe you would be a good fit for this position and an outline of your customer service experiences that would be applicable to this position. This position is located at Briarwood Family Medicine 1801 Briarwood Circle in Ann Arbor.

Responsibilities*

Act as Lead Medical Assistant Specialist for Briarwood Family Medicine. You will serve as a positive role model and mentor for all staff. Your duties will require you to act as a change agent who promotes process improvement and sharing of best practices with all staff. Help to build a culture that promotes team work, open, honest communication and collaboration with all customers; internal and external. Coach and support staff to promote improvement and positive performance

Acts as an integral member of the leadership team. Seek and foster constructive approaches to resolving workplace conflicts and issues. Promotes and recognizes the contribution of others. Understand and follows through with delegated responsibilities in a positive manner. Assist in following up on disciplinary measure and guidelines with HCM. Capitalize on and utilize MA Specialist staff to their fullest potential.

Required Qualifications*

Demonstrated ability to perform all duties required of a Medical Assistant Specialist. Coordinate MA staff training and development to ensure mandatories are kept current and completed on time.  Leads process improvements and supports implementation of changes. 

Knowledge of methods, materials and equipment used in laboratory and patient care activities. Experience in an outpatient setting for 3-5 years as a Medical Assistant Specialist in a leadership position. Demonstrated ability to work as part of a team. Must have good attendance record. Certification as a Medical Assistant.

Desired Qualifications*

  • Serves as a positive role model
  • Attention to detail
  • Takes initiative
  • Facilitates cooperative relationships
  • Communicates effectively: engages in communication with health center team
  • Demonstrates proactive problem solving strategies
  • Participates in identifying, acting, and following through completely on problems and tasks
  • Coordinates or problem solves issues related to the retrieval of medical information
  • Assists peers in prioritizing multiple demands and functions

Work Schedule

This position is 40 hours/week, Monday-Sunday.  Must be available and flexible with schedule for Saturdays and evening rotation.

Underfill Statement

This position may be underfilled at a lower classification depending on the qualifications of the selected candidate.

Underfill Statement

This position may be underfilled at a lower classification depending on the qualifications of the selected candidate.

Background Screening

University of Michigan Health System conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act.

Mission Statement

The University of Michigan Health System improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.