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A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

ABOUT THE STEPHEN M. ROSS SCHOOL OF BUSINESS

The Stephen M. Ross School of Business at the University of Michigan is a diverse learning community grounded in the principle that business can be an extraordinary vehicle for positive change in today's dynamic global economy. The Ross School of Business mission is to develop leaders who make a positive difference in the world. Through thought and action, members of the Ross community drive change and innovation that improves business and society.

Ross is consistently ranked among the world's leading business schools. Academic degree programs include the BBA, MBA, Part-time MBA (Evening and Weekend formats), Executive MBA, Global MBA, Master of Accounting, Master of Supply Chain Management, Master of Management, and PhD. In addition, the school delivers open-enrollment and custom executive education programs targeting general management, leadership development, and strategic human resource management.

Purpose

This position has a heavy advising role for students regarding academic and co-curricular learning opportunities beyond the traditional classroom at Ross. This position will have responsibility with program administration, application, program development and execution, and admissions management.

Responsibilities*

Advising

Function as the main contact, along with our Global Education advising team, for Ross students and non-Ross students interested in participating in Ross global experience programs:

·         Respond to student, parent, and faculty questions during the various phases of our program development. 

·         Meet with students in both individually scheduled meetings, during walk-in hours and via phone and answer emails.

·         Present information sessions to students and parents and interested staff or faculty on programs, applications for programs, visa requirements, pre-requisite courses, etc.

·         Attend and present at staff events representing our department.

Act as content expert and coach in international education and help Ross students design, navigate and integrate their global experiences.

Program Administration

·         Create program resource documents and communicate with faculty and partners regarding program elements.

·         Manage administrative excel sheets, create and communicate short term program weekly updates, update evaluation documents, itineraries and other program documents, host and plan events such as reunions or a Challenge Program, create and maintain ctools sites, manage program flight suggestions and  communication.

·         Use M-Compass (or online database programs), CTools, MCommunity, and Qualtrics to update data, monitor application status, and query reports.

·         Manage the development and execution of a portfolio of sponsored academic and co-curricular programs. Work closely with partner institutions, vendors, service providers, organizations and faculty throughout the entire process of program development through post program evaluation.

·         Understand country specific health and safety needs, research these concerns and create documents with safety plans and student advice.

 

Application and Admissions Management

·         Manage short term application process: communicate with students, create and maintain administrative excel sheets, update administrative excel sheets based on late withdrawals.  Update applications in M Compass, collect missing application pieces, and additional documents as needed.

·         Give advice on visas and schedule visa meetings with International Express Services as needed.

·          Run OSCR (Office of Student Conflict Resolution) reports on program candidates and applicants. Hold confidential conversations with students about UM infractions, program expectations and safety planning.

·         Create and populate program Ctools sites as well as M Community groups.

Required Qualifications*

Education

·         Bachelor's degree and 2-3 years of related experience.

 

Experience/Special Knowledge/Skills 

·         Must be a quick learner.

·         Have the ability to be flexible and manage multiple projects in a timely way.

·         Be detail oriented and work at a fast pace

·         Have superior interpersonal skills and must communicate positively and effectively, working with a diverse group of colleagues, faculty, staff, students and visitors.

Desired Qualifications*

·         Master’s degree in a related field

·         3-5 years’ experience working in international education or advising.

·         Preference for candidate who lived or studied abroad.

·         Fluency in a foreign language.

 

Skills testing may be required.

 

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.