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Job Summary

Mentor and train individuals in applying Lean philosophies and practices to their daily work according to Michigan Quality System (MQS) methodologies. Design, direct and conduct cross-functional, institutionally strategic healthcare projects that improve quality, cost, safety, efficiency and appropriateness utilizing approved methodologies


Design, direct and conduct projects/learning experiments that improve quality, cost-effectiveness, and other University of Michigan Health System (UMHS) and UM Hospitals and Health Centers (UMHHC) goals to achieve our mission and vision.

Provide consultation on the application of Lean Principles and Process Improvement tools and techniques to UMHS leaders, managers, faculty and staff.

  • Collaborate with business process owners and provide project scoping direction and set up.
  • Utilize data systems for collecting, reviewing and analyzing data. Includes experience in developing, utilizing and maintaining data files.
  • Apply analytical methods for problem solving and operations improvement utilizing and integrating lean, Six Sigma, process improvement and rapid cycle approaches, and methodologies.
  • Design and implement performance monitoring systems.
  • Manage project(s) scope, schedule, and budget using project management tools and techniques.
  • Coordinate and supervise projects conducted by mentees, “area lean coaches”, MQS Fellows, students as appropriate.
  • Utilize IT applications for preparing status reports, progress updates, recommendations and other documentation as requested.

Provide consultation regarding operations and process improvement. Proactively identify, raise issues and make recommendations to administrative and clinical leaders. Provide consultation on effective change management strategies.

  • Facilitate group process while proactively identifying and raising issues and make recommendations to the appropriate individuals/leaders.
  • Facilitate effective meetings and workshops using group process and problem-solving tools and techniques.
  • Establish and maintain positive relationships with the project sponsors, leader(s), team members as well as administration, faculty and staff.
  • Participate in and actively contribute to Coach Team meetings. Collaborate with other Lean coaches and departments as appropriate.
  • Promote the use of MQS trainings and system solutions to support teams in facilitating their own problem-solving work.

Establish and maintain positive client relationships with customers including Health System corporate officers, clinical chairmen, administrators, department heads, managers and supervisors, faculty and staff. Market MQS services and improvement solutions as appropriate.

Collaborate with leadership to identify and resolve conflicts and barriers to process improvement.

  • Participate in identified learning and development opportunities.
  • Mentor identified individuals, including students as assigned.
  • Contribute to healthcare profession through professional presentations and publications.

Contribute to, lead and/or design, develop and deploy he Michigan Quality System Lean Learning and People Development (LLPD) strategies, including, but not limited to:

  • LLPD Hoshin/Strategic Planning.
  • Continuous improvement of existing and pilot Lean Education programs.
  • Spread of the Lean in Daily Work Model, ITT, and other learning models.
  • Collaborate with and provide direction for the improvement of current and development of new MQS learning resources (websites, social media outlets, etc…).
  • Collaborate with and provide direction in the development and implementation of educational programs and materials related to Lean Principles, process improvement, group process, change management and project management.
  • Promote the use of MQS trainings and system solutions to support teams in facilitating their own problem-solving work.
  • Provide education on MQS Lean principles and projects to administration, faculty and staff throughout UMHS.

Professional Development

  • Attend relevant competency training, staff development in-services and conferences to maintain and improve knowledge base, competency and skills.

Required Qualifications*

  • Bachelor’s degree in Nursing, Industrial Engineering, other health care field, process improvement or an equivalent combination of education and experience is required.
  • 5-8 years of experience in applying CQI and Lean methodologies in the work setting is required.
  • Demonstrated knowledge of and proficient in process improvement, lean principles and associated tools and techniques. Includes specific experience with Lean principles and techniques.
  • Excellent communication skills demonstrated in oral, written and presentation/teaching formats are necessary.
  • Excellent interpersonal skills (includes coaching and feedback), as demonstrated by the ability to work effectively with individuals and/or teams, across disciplines, are essential.
  • Demonstrated change management and conflict resolution skills.                                   
  • Demonstrated time management, organizational and project management skills.
  • Demonstrated ability to work with minimal direction as appropriate.
  • Demonstrated ability to transfer knowledge, provide appropriate learning experiences to faculty and staff

Desired Qualifications*

  • Certificate(s) in Process Improvement and/or Lean Principles, Lean Six Sigma or other professional certification is preferred.
  • Master’s degree in a health care field, industrial engineering or process improvement is preferred.
  • Current State of Michigan Board of Nursing licensured, if applicable.

Underfill Statement

This position may be filled at a different classification level depending on the qualifications of the selected candidate.

Background Screening

University of Michigan Health System conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act.

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.