Apply Now Clicking "Apply Now" opens the link in a new window.

Job Summary

To provide customer service to patients in an ambulatory setting by facilitating business processes (i.e. appointment scheduling, call center, pre-arrival, check in and check out.


Working knowledge of MiChart and Cadence. Schedule new and return patient visits determining appropriate clinic provider based on specified standards. Schedule clinic visits, diagnostic services and ambulatory procedures for patients. Answer inbound telephone calls and distribute appropriately for action; document according to specified clinic standards. Determine the existence of previous UMHS registration. Obtain and update insurance, financial, and demographic information with the patient. Notify patients of appointment changes. Inform patients of necessary preparations prior to visit or test in accordance with established guidelines. Obtain managed care referral and/or authorization. Maintain and tabulate clinic data as needed. Collect cash and credit card payments from patients using charge capture system. Collect cash and credit card payments from patients using established guidelines to determine patient pay portion and provide receipt of payment. Provide information to patient regarding billing procedures. Reconcile clinic cash collections daily according to specified clinic standards.

Required Qualifications*

  • High School diploma or an equivalent combination of education and experience is necessary.
  • Some clerical experience is necessary, preferably in a medical setting.

Work Schedule

HOURS: 24 hours
SHIFT/DAYS:  Flexible weekdays.  Must be available and flexible with schedule for rotating evenings and Saturday.

Background Screening

University of Michigan Health System conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act.

Mission Statement

The University of Michigan Health System improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.