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Job Summary

A cover letter and resume are required for consideration for this position. The cover letter should be included as a page of your resume and specifically address your interest in the position and outline particular skills and experience that directly relate to this position. UMHS Human Resources Solutions Center (HRSC) is a customer service organization focused on providing impactful Human Resources expertise and solutions through friendly, reliable and timely services. We are seeking to hire a temporary Human Resources Specialist to assist the General Inquiries Team with answering and triaging incoming calls.


Respond to incoming calls from faculty, staff, and prospective employees
Document incoming inquiries into Case Management System
Actively listen and ask probing questions to assist in answering/resolving issues.
Escalate and triage questions to the appropriate HR Specialty team
Other general duties as assigned.

Required Qualifications*

High School Diploma and a minimum of 2 years previous experience working in a call center and/or HR services related field
Excellent verbal and written communication skills 
Pleasant, patient and friendly attitude. 
Possess a strong work ethic and team player mentality.
Ability to handle sensitive and confidential information.

Desired Qualifications*

Bachelor’s Degree in a Human Resources or Business Related field
Prior work experience in healthcare 
Familiarity with administrative processes, procedures, and systems at UMHS.
Proficient with M-Pathways (PeopleSoft) and reporting tools (e.g., Business Objects)
Knowledge of process improvement and lean concepts


Background Screening

University of Michigan Health System conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act.

Mission Statement

The University of Michigan Health System improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.