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There are two major components of the BSA portfolio:  Production support activities to maintain the current environment and activities designed to leverage our investment in technology resources.

Production support

  • Provide tier 1 and 2 production support for all technologies related to supply chain functions, including use of PeopleSoft, interfaces between PeopleSoft, peripheral devices and other supply chain software
  • Document and deliver system training to operational staff and customers
  • Investigate and resolve abnormalities in data or system functions
  • Manage access for supply chain personnel and others to supply chain information systems and tools
  • Develop and maintain PeopleSoft queries and other information resources as needed
  • Creates and/or resolves help desk tickets as assigned
  • Respond to customer inquiries about technology and use from other sources

Leverage investment technology resources

  • Collaborate with operational teams and customers to formulate system objectives and projects focused on continually leveraging existing technology resources.
  • Serve as functional leads to identify, plan, and execute major projects focusing on implementation of new technologies and/or interfaces between clinical and supply chain systems.
  • Provide consultative services to support best use of PeopleSoft
  • Develop and document system and business requirements using standard templates and forms, including process flows, test scripts, testing scenarios, and training.
  • Perform limited project management tasks including required resources and time estimates, and milestone and task planning

Characteristics and Abilities of a successful Supply Chain BSA

To perform both components of the BSA portfolio, candidates at a minimum must possess or be able to demonstrate the following characteristics and abilities.

  • Demonstrate proficient knowledge of principles, practices, standards, technologies, and procedures related to competent business systems analysis including adapting to new documentation standards
  • Anticipate, comprehend and distills issues, provide context, validate assumptions against facts, and analyze and evaluate various courses of action to generate comprehensive solutions
  • Demonstrate originality, ingenuity, assessment of unusual circumstances, and variation in approaches used to develop alternative solutions.
  • Apply different and unrelated processes and problem solving methods to complete portfolio of assignment.
  • Work on more than one task at a time by prioritizing own assignments, schedules, and meetings resulting in timely completion of work.
  • Demonstrate Excellent verbal, written, negotiation, conflict resolution, and problem solving skills
  • Demonstrate Attention to detail and accuracy
  • Learn and apply new technology, system functionality, and industry knowledge to support the use of information systems
  • Work autonomously with little direct supervision to maintain an organized work load
  • Maintain confidentiality with clinical, management, and other organizational data/information
  • Develop and deliver presentations and speak publicly as an advocate for supply chain
  • Promote cooperation and effectively manage relationships
  • Make independent decisions that positively impact operations.
  • Rely on experience and judgment to plan and accomplish assigned tasks and roles

Required Qualifications*

  • Bachelor's degree in related field.
  • 2- 5 years of experience with ERP and/or EHR data systems including system configuration and system testing activities
  • Expertise with Excel, Word, Visio, Access, MS Project and other support tools to perform job functions
  • Significant experience developing flow charts, business process maps, standard work instructions, and system testing requirements and scenarios

Desired Qualifications*

  • 5 years of experience in health care supply chain environment
  • Experience working with financial, operational and clinical data
  • PeopleSoft Supply Chain Management modules especially Inventory Management
  • Reasonable knowledge of University of Michigan’s and Michigan Medicine’s business functions
  • Demonstrated organizational and project management skills
  • Demonstrated application of LEAN problem solving tools

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act.

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.