How to Apply
We, the staff and faculty of the Frankel Cardiovascular Center (FCVC) team, are committed to advancing medicine and serving humanity through living and teaching our core values of Respect and Compassion; Collaboration; Innovation; and Commitment to Excellence.
Each FCVC employee is expected to understand and demonstrate that in every interaction we represent our entire organization in the care we provide and in the courtesies we extend to patients, families, and each respective team member. The FCVC is dedicated to partnering with patients and families to deliver the safest and highest quality of health care. Applicants are expected to review the following PowerPoint presentation which provides an overview of the Frankel Cardiovascular Center’s philosophy and culture:
Excellent service is an expected and integral part of the FCVC culture. To be considered for this position, a cover letter is required and should be attached as the first page with your resume. The cover letter should address each of the following points in 50 words or less:
1. Describe your background and qualifications and why you believe you would be a good fit for this position at the FCVC.
2. Outline your service excellence, communications and event planning skills and experiences which would be applicable to this position.
3. In your most recent position, how was service excellence emphasized?
4. Describe a situation in which a customer or colleague was upset and the steps you took to resolve the issue to a reasonable conclusion.
5. Describe your key impressions of the FCVC presentation found here:
Plan and direct the strategic and operational efforts of the University of Michigan Frankel Cardiovascular Center (FCVC) in partnership with the Frankel CVC Directors including, but not limited to financial management, developing organizational strategies, goals and objectives and administrative protocols and processes, oversight of daily operations of the center through respective clinical and research teams, and providing ongoing program development for the collaborative multidisciplinary programs within the FCVC. Additionally, this position works closely with support areas such as Marketing, Communications, Public Relations and Development for the programs that fall under the auspices of the UM FCVC. This role represents the FCVC internally within UMHS and externally.
Responsible for the allocation of human, capital, space, fiscal and material resources in partnership with the Frankel CVC Directors to maintain clinical and research operations in a manner that creates efficient and effective programs and creates the ideal experience for patients, families, faculty and staff.
Plan and direct the administrative and operational activities of the Center with oversight over the FCVC Administrative areas (Finance, HR, Quality, and administrative support staff) and the operational areas that report to the Director of Clinical Operations (FCVC Clinic and Call Center, VAD team, Cardiac Surgery/Anesthesiology Advanced Practice Teams, Bed Management Team, and Wellness Center) as well as administrative oversight for research space within N. Campus Research Complex (NCRC) of the Cardiovascular Research Center (CVRC), core labs and regulatory clinical trials.
Serve as liaison between the various entities that comprise the cardiovascular service line and other components of the Health System, collaborating closely with support services such as marketing, public relations, development, finance, hospital and Medical School departments.
Develop and implement short and long-range strategies, goals and objectives for the FCVC including responsibility for the bi-annual cardiovascular strategic plan, program planning and design, monitoring, and reflecting results in the year-end annual report. This includes regular assessment of the research, educational, and clinical activities of the FCVC disciplines as well as market and financial forecasts.
Provide analysis and detailed activity, capital, and operating budget submissions annually, as well as the monthly review and variance reporting throughout the fiscal year. This includes financial management to optimize revenue, manage and control expenses, assess and manage unit of service productivity measures and optimize financial margins.
Accountable for Quality and Process Improvement within the FCVC with metrics reflected within the Quality Dashboard. Included in this are the FCVC specific Institutional Priorities and clinical outcomes. Work with FCVC Directors, FCVC Director of Clinical Operations, medical, administrative, and nursing leaders to assure awareness of the metrics, that processes are in place to monitor, and interventions are underway to improve. These metrics are reported quarterly at the Clinical Operations Team and provided in the FCVC Dashboard.
Coordinate detailed market studies of cardiovascular services across the institution and throughout the State of Michigan to assess and forecast ongoing cardiovascular service market share and demographics including an understanding of high-end specialty care as well as less specialized care.
Provide FCVC clinical priorities (utilizing the FCVC Priority Grid) to assess market demand, capacity, access and opportunity and work with Marketing, Public Relations and Referring Physician Liaison team to capture increased activity and appropriate marketing advertising tools. This includes working with Marketing to create the annual FCVC Activity and Outcomes report.
Responsible for the FCVC Annual Report, compiled at the close of each fiscal year detailing the accomplishments of the FCVC research, education and clinical care programs within that fiscal year.
Demonstrate commitment to patient and family centered care through ongoing involvement of patients and family members as partners in the FCVC Patient, Family and Staff Advisory Committee (PFSAC), membership in key committees, e-advisors, and inclusion in program planning, design and process improvement to create the Ideal Patient and Family Care Experience (IPFCE).
Support creation of the ideal staff experience through Employee Engagement tools, action plans to enhance, Diversity/Equity and Inclusion (DEI) and creating a positive organizational culture.
Manage the formal approval process through the FCVC’s organizational structure to assure alignment utilizing the following groups: the FCVC Directors Meeting, FCVC OR/IR Committee, FCVC Operations Council and the FCVC Executive Group for key decisions (e.g. capital, activity, operating budgets, etc.). This role includes agenda planning with the FCVC Directors for the Directors Meeting and FCVC Executive Group. Serve as a key member or ex officio member of these groups.
Provide oversight, organization, agenda planning and speaker identification for the FCVC Anniversary Events and FCVC National Advisory Board annually, and the Leadership Retreat every other year.
Create oversight and support for research efforts including the NCRC space management, core lab support, FCVC grant reviews and processing, Inaugural Grant and micro grant processes.
Provide oversight for the FCVC Administrative accounts, processes and reporting including financial data, budgeting, accounting, gross payroll registers, Concur, PCard approval, Capital funds, medical school funds.
Responsible for space inventory of the FCVC programs within the FCVC building for the Hospital and Medical School space inventories.
Serve as a Hospital Administrator-on-Call (AOC) as part of the Emergency Management Operations, the Health System’s Emergency Management Operations and how to seek assistance as necessary. This includes attending monthly AOC/ICOC meetings.
Work with FCVC Directors, medical directors and nursing and administrative leads to assure effective, safe and appropriate clinical operations supporting the Director of Clinical Operations. This includes working with Associate Hospital Directors and other leaders to maximize patient throughput, bed management, daily huddles, OR throughput, clinic operations and priority discharges.
Provide support to the Associate Hospital Director for regulatory matters specific to the FCVC admin operations including continual readiness for Joint Commission, safety events that may occur, FDA, CDC, or OIG questions seeking local responses and process improvement.
Represent or support the FCVC within the broader community internal and external to UMHS for events such as the Heart Walk, the Heart Gala, Stroke initiatives, Go Red for Women Day, the FCVC Anniversary events and other outreach opportunities as they arise.
Design and implement philanthropic strategies with the FCVC Directors and the Medical Center Development Office to promote the Frankel Cardiovascular Center and its contributing departments to benefit the clinical, academic, and research programs.
Commitment to coaching and mentoring emerging leaders and career-development of oneself for ongoing learning and understanding of the healthcare field.
Direction is received from the FCVC Directors and UH/CVC Associate Hospital Director for CV and Neurosciences Programs. Direction is also received from the Chief Operating Officer of Ambulatory Care Services for the FCVC on-site Clinic and Call Center.
Functional and administrative supervision is exercised over the FCVC Director of Clinical Operations (who oversees the operational areas noted above), the Quality Manager, and Financial Manager (who oversees the Administrative Specialist Sr. for HR/Accounting), and the Administrative Assistant for this role.
- Minimum of Master’s degree in Business Administration, Health Services Administration, Public Health or a related area.
- Considerable progressively responsible business and administrative experience in health care administration, including hospital management, professional practice operations, and/or program development.
- Demonstrated administrative and clinical management experience 5 years or greater.
- Experience and knowledge related to finance, the preparation of budgets (activity, capital and operating) and ongoing management of expenses and revenues.
- Experience with capital budgeting, capital expense management and capital project management.
- Reasonable knowledge of the academic enterprise including research activities, space, and funding.
- Excellent organizational skills in setting and balancing multiple priorities with demonstrated outcomes.
- Excellent interpersonal, written and verbal communication skills with an emphasis on customer service especially working with faculty, staff, patients and families.
- Demonstrated experience in planning, coordinating and executing clinical operational work plans, process improvement, new program development, and/or clinical program proposals.
- Ability to work independently with minimal supervision and maximum collaboration in a team environment.
- Demonstrated problem solving and conflict resolution skills.
- Demonstrated commitment to enhancing work place culture, embracing diversity, equity and inclusion and a commitment to creating the ideal work environment for faculty and staff.
- Ability to multi-task and work well under time constraints.
- Commitment to the FCVC Core Values is required with an emphasis in positive organizational leadership.
- Demonstrated administrative and clinical management experience 10 years or greater.
- Demonstrated knowledge of cardiac and/or vascular clinical operations and the understanding of cardiovascular disease processes, terminology and procedures.
- Demonstrated ability to think strategically and plan for future operations given the evolving healthcare environment.
- In depth knowledge of University policies, rules and regulations, bargaining contracts and professional knowledge.
- Understanding of the UM FCVC faculty and services provided.
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act.
Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.