The Michigan Data Collaborative (MDC) is a data collection, enrichment, and provisioning group within the Health Information Technology & Services (HITS) organization at the University of Michigan Health System. MDC supports care delivery transformation initiatives across the state, with goals to improve population health, enhance patient experiences and care delivery, and reduce overall healthcare costs.
All candidates for this position should provide a cover letter in addition to a resume when applying.
Incumbent will be responsible for creating and updating MDC project deliverables, including reports, presentations, manuals, procedural guides, websites, tutorials, and reference materials. To complete these deliverables, the incumbent will complete research; interview subject matter experts; and design, write, edit, and collaborate with other team members to produce accurate, high-quality materials.
In addition, the candidate will interact with and provide support, as needed, to the MDC user community, which may include IT personnel, business analysts, and other technical staff.
- A bachelor’s degree in technical communication or a related field and 3-5 years in a documentation and development role is preferred; however, an equivalent combination of education and experience may be considered.
- Excellent skills in communication (both written and verbal), collaboration, and coordination are required to effectively relate with multiple teams, subject matter experts (SMEs), and customers.
- Flexibility to adapt to a changing environment is required.
- Experience with Microsoft Office Suite, including but not limited to: Access, Excel, PowerPoint, Visio, and Word.
- Experience with Adobe tools, including but not limited to: Acrobat, Captivate, Dreamweaver, Illustrator, and Photoshop.
- An understanding of database and data warehouse concepts and healthcare data.
- Ability to investigate and resolve project issues in a timely manner.
- Ability to prepare technical, internal and end-user documentation as well as generalized messaging for broader communication and outreach (i.e. presentations, brochures, websites, newsletters, etc.).
- Ability to convert complex technical ideas into presentation-ready content intended for a general audience.
- Extensive experience with medium-sized development teams; software-development processes; deployment procedures; and documentation, training, and information delivery.
- Willingness and a strong aptitude for learning new technologies and assuming responsibilities.
- HIPAA familiarity and previous healthcare experience.
- Strong organizational skills with attention to detail and a demonstrated competency for working effectively on a team as well as independently, as needed.
- Demonstrated ability to consistently meet or exceed expectations for exemplary customer service.
This position may be underfilled at a lower classification depending on the qualifications of the selected candidate.
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act.
Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.