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A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary


Department Summary

The Office of Student Conflict Resolution promotes a safe and scholarly community in which students navigate conflict in a peaceful, socially just, and self-reflexive Manner. OSCR offers a spectrum of conflict resolution pathways that are educationally focused, student-driven, community-owned, and restorative in nature, which are adaptable to meet the needs of individual’s experiencing conflict.

Job Summary

PLEASE NOTE:  Actual salary commensurate with experience, education and equity factors.

Promotes student learning and development through outreach, program management, conflict resolution, and supervision. Responsibilities include education and outreach, case management, interdepartmental coordination, Statement review process, and administrative supervision of student facilitation staff and/or volunteers.  Utilizes specialized knowledge of higher education administration, higher education law, educational and community outreach, student development, conflict resolution, and related content areas to deliver on unit mission.


Programmatic Leadership (40%)

  • Exercises leadership and autonomy in managing one of the primary resolution pathways (Formal Conflict Resolution, Adaptable Conflict Resolution, and/or Adaptable Conflict Resolution for Alcohol and Other Drugs).
  • Manage, monitor and audits student conduct and conflict-resolution cases utilizing processes articulated in the Statement of Student Rights and Responsibilities.
  • Reviews requests for service, conduct intake meetings, manage cases, and coordinate the resolution of student conflicts using adaptable and formal conflict resolution pathways.
  • Compare and evaluate possible courses of action for current cases, make decisions on case management and pursue resolution processes after considering the possible options while effectively balancing the interests of all parties in addition to broader community needs.
  • Facilitates appropriate educational and restorative interventions in line with Student Life and OSCR learning outcomes.
  • Supervises student staff who facilitate student cases under the Statement of Student Rights and Responsibilities.
  • Work with highly sensitive, protected information with discretion and good judgment to maintain student confidentiality and attend to institutional risk-management concerns.

Outreach, Education & Training (30%)

  • Educates students to increase their ability to reflect on personal and ethical values, judgment, and decision-making.
  • May provide additional supervision for graduate student practicum students. Practicum students focus on learn about OSCR’s mission, day-to-day operations, while actively applying student development theory and other concepts to OSCR’s core work and projects focused on advancing the work.
  • Participate and contribute to unit meetings and continued training efforts for professional and student staff.
  • Recommends, coordinates, develops and implements educational, procedural and instructional materials for the training of Arbiters in the OSCR formal conflict resolution process under the Statement of Student Rights and Responsibilities.
  • Recommends, coordinates, develops and implements educational, procedural and instructional materials for board training.
  • Coordinates management of budget for departmental projects/programs.
  • Work with highly sensitive, protected information with discretion and good judgment to maintain student confidentiality and attend to institutional risk-management concerns.
  • Utilize relevant theory, literature, research, and best practices to facilitate conflict resolution across a spectrum of pathways and in the design, development, and implementation of various organizational initiatives. 

Communication With Stakeholders and Partners (20%)

  • Interact regularly with parents, family, care-givers, support persons, and attorneys providing support to students in conduct and conflict resolution processes.
  • Provide appropriate referrals for students to other community resources.
  • Provide outreach-related programs and activities for the Michigan and greater Ann Arbor community.
  • Advise members of the University community on OSCR processes, conflict resolution skills and conflict management.
  • Consult with broad cross-section of institutional and community stakeholders regarding student conflict issues at large and specific student situations.

Leadership within Unit & Unit Representation (10%)

  • Recommend, develop, and implement policies, procedures, programs and services that allow students to develop knowledge of self and others (particularly with regard to developing lifelong ethical, relational, and conflict resolution-related skills), navigate their educational environment to achieve their desired outcomes, and evaluate the role they wish to play as contributing members of society in a multicultural world.
  • Provides support for the Statement Amendment process, including: planning and implementing community input events, developing outreach and educational materials, consulting with high-level University stakeholders and providing advice on draft amendments, facilitating meetings and enforcing deadlines, drafting memorandums for high-level University officials and campus-wide communications, manage the design and printing of the updated Statement document.
  • Ensure compliance with and education on laws related to the work of OSCR, including FERPA, CLERY, and Title IX.
  • Engage regionally and nationally in presentations to showcase OSCR work and the Program Manager’s unique expertise in the field of conflict resolution.
  • Other duties as assigned by OSCR Director or their designee.

Required Qualifications*

  • Bachelor’s Degree from an accredited institution

Desired Qualifications*

  • Advanced degree in Higher Education, Student Affairs, Social Work, conflict/dispute resolution, peacebuilding, or legal Studies.
  • 1-3 years of professional-level experience directly related to basic functions of position.
  • Prior student conduct experience with a focus on social and restorative justice.
  • Content expertise in conflict resolution, student development, community development and engagement.
  • Prior experience utilizing conduct database software with preference given to experience with Advocate by Symplicity.
  • Ability to develop and implement effective assessment and reporting strategies.

Additional Information

Position Criteria:

  • Demonstrated commitment to educationally focused conflict-resolution techniques and programs.
  • Excellent interpersonal, written, and verbal communication skills.
  • Demonstrated strength in organizational and program-design skills.
  • Demonstrated ability to independently accomplish complex task, establish priorities, and exercise sound decision-making.
  • Demonstrated capacity to contribute to a diverse environment of colleagues and students representing diverse populations (e.g. nationality, race, ethnicity, gender, sexual orientation, ability, class, and other social identities).
  • Strong familiarity with technology applications, social media and publication/design software.
  • Demonstrated ability to effectively supervise others.

Working conditions

Require some evening or weekend hours. Position requires substantial competency in conflict resolution, working with students, parents, attorneys, etc., through challenging/stressful situations and circumstances.

Physical requirements

Requires regular administrative work in a typical office setting.

Direct reports

The Program Manager supervises paraprofessional (student) staff facilitators.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.