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Required Qualifications*

Basic Function and Responsibility:

Provide technical system management and operations support for AAUM’s CRM platform and related information systems. Responsible for systems analyses, design, implementation, documentation, ongoing maintenance, and support.

 Characteristic Duties and Responsibilities:

•  Provide technical support to CRM users

•  Develop and execute application customizations, scripting, and automation

•  Manage and execute QA processes of CRM and related information systems

•  Develop and maintain documentation for CRM and related systems

•  Promote and advance technology utilization at AAUM

•  Modify the CRM system to increase benefits and usability

•  Manage new releases and roll out new features

•  Create and maintain fields, views, reports, dashboards, campaigns and other CRM objects

•  Create custom objects as necessary

•  Manage on-going customization and changes

•  Create, maintain, and enhance workflows and functions of the CRM environment

•  Create new reporting capabilities and respond to ad hoc reporting requests as needed

•  Provide support functions as needed

•  Manage accounts, user licenses, user roles, profiles and hierarchies

•  Monitor and manage exception logs and back-end system integrations

•  Monitor and improve data quality and performing mass uploads and updates of data as required

•   Continually seek ways to further enhance the end-user experience

•  Become the organization’s CRM subject matter expert and evangelist

 General Duties and Responsibilities

•  Participate on Alumni Association and other University committees as required

•  Share knowledge through internal communication and training opportunities

•  Represent the Alumni Association at University and alumni functions

•  Support AAUM’s overall vision and mission

Supervision Received:

Direct supervision is received from the Director of Information Technology 

Required Qualifications*

Required Qualifications:

•  A bachelor’s degree in information systems, related field, or equivalent experience

•  Minimum 5 Years experience with Salesforce administration

•  Extensive background and knowledge of technology

•  Ability to gather, analyze, and interpret complex technical data

•  Strong knowledge of system analysis and workflow management

•  Experience in programming, scripting, and software automation

•  Ability to work and cooperate with a diverse group of professionals

•  Excellent verbal and written communication skills

 

Desired Qualifications*

Desired Qualifications:

•   Experience with the Salesforce platform

•  Experience with managing database systems

•  Salesforce Administrator certification(s)

•  Experience in providing technical support and training

 Additional Information:

This position may require some evening and weekend work

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.