How to Apply
A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
The Center for the Study of Higher and Postsecondary Education (CSHPE) seeks a staff member to fill the role of intermediate student services coordinator. Part of the School of Education (SoE), CSHPE has a long history as a distinguished academic program in the field of higher education. Our main goal for graduate training is to prepare individuals for leadership in shaping the future of higher education through generating and applying knowledge, advancing the role of higher education in supporting the public good, and improving institutional practice. Graduates assume a wide variety of roles and work on key activities such as admissions, advising, administration and policy analysis. The senior student services coordinator plays a crucial role in the successful support of students applying to and engaged in the program.
The scope of responsibilities will be distributed thusly.
- Provide administrative support for CSHPE PhD and MA admissions committees including staffing meetings, drafting agendas and timelines, assigning files to review, monitoring data for discrepancies, supplementing posted application materials, monitoring changes to applicant pool (including late applications), following up with applicants for missing materials.
- Serve as member of MA admissions committee, reading and rating applications.
- Provide training, direction, and arrange access for committee members & faculty reviewers.
- Track status of all applications, follow up on committee recommendations (e.g., transferring applications to another program).
- Prepare and distribute admit/deny communications, and convey both admission and funding decisions to applicants and the School of Education Office of Student Affairs.
- Recommend applicants for Rackham, SOE and external funding; compose written nominations for such and submit to Rackham by stated deadline.
- Generate requests and reports to Rackham for program-level recruitment funds.
- Monitor course registration for funding awards (e.g., need for full-time registration).
- Maintain MA funding spreadsheet.
- Provide yield data to program director.
- Recommend advisor and research supervisor assignments.
15% Student Services
- Provide academic support services to students (e.g., generating transcripts, directing students to resources to address their academic needs, granting permission for independent study, reviewing program of study worksheets, course substitution/waiver forms, change of advisor/subplan forms, and obtaining director’s signature on forms).
- Provide administrative support for the Qualifying Paper (e.g., developing individual student timelines, tracking progress, communicating decisions).
- Serve as a liaison to OSA regarding admissions, funding awards, student records (e.g., QP results, graduation lists) and academic support.
- Coordinate CSHPE course scheduling, including working with faculty to request appropriate classroom assignments and equipment, entering courses into Wolverine Access using M-Pathways, distributing course schedules to members of the CSHPE community and monitoring course enrollments.
- Submit Course Approval Request Forms for new and modified courses.
- Provide CSHPE course support to faculty, including tasks such as making course readings and syllabi available to students in both hard copy and electronic formats, ordering texts, and ordering online course evaluations.
- Monitor class rosters for prerequisite enforcement and maintain waitlists.
25% Office Administration
- Serve as a first point of contact for the Center by answering the phone, answering general email questions, and interacting with the public.
- Support program director calendaring and administrative needs.
- Support CSHPE events by staffing, prep, and cleanup of events, placing catering orders, submitting receipts and hosting reports, and processing reimbursements. (Most events occur within typical business hours, with infrequent after hours or weekend activities.)
- Maintain CSHPE email groups and student database. Create new student files. Assign CSHPE mailboxes.
- Responsible for general office tasks such as processing the Center’s mail, making copies, providing support to faculty (e.g., printing and mailing letters of recommendation), ensuring communal areas such as the main office and the CSHPE lounge are kept stocked and clean, responding to equipment malfunctions; ordering office supplies; scheduling CSHPE conference room; other relevant duties as required.
- Bachelor’s degree and two to five years experience in student services.
- Excellent interpersonal and communications skills are essential, including the capacity to build collegial relationships with students, faculty, staff and supervisors.
- Excellent planning, organizational and work coordination skills are necessary, including a positive, flexible, responsive service-oriented attitude, the ability to take initiative, meet deadlines, establish priorities, and exercise sound decision making on relevant issues.
- Demonstrated ability to interact effectively in a team setting with a courteous and professional demeanor.
- Demonstrated ability to take initiative on projects, working independently as needed.
- High attention to detail and follow-through; ability to handle highly sensitive and confidential matters in a discreet manner and with diplomacy.
- Desire to work with a diverse environment of colleagues and students representing diverse populations (e.g. nationality, race, ethnicity, religion, gender identity, gender expression, sexual orientation, abilities, class, and other social identities).
- At least two years’ experience and/or demonstrated proficiency with Windows operating systems, MS Office suite, Google suite, M-Pathways including Business Objects, and Adobe Acrobat Pro. Advanced knowledge of MS Word, Excel, Google Calendar, and Google Drive (documents, spreadsheets and forms), and Filemaker. Familiarity with, and ability to, communicate University, School of Education, and Rackham policies, procedures, and programs.
- Excellent attendance pattern.
- Master’s degree and five or more years of student services experience in higher education.
- Ability to contribute to an office that places a high value on quality customer service, team orientation, intentional planning, continuous improvement, with a student-centered focus.
- Experience with successful programs to improve access and success for underrepresented students is preferred.
The University of Michigan School of Education is an equal opportunity employer with a strong institutional commitment to the development of a climate that supports equality of opportunity and respect for diversity. We seek to be supportive and interested in individuals who may have had non-traditional career and academic paths.
The actual salary offered may be higher based on the qualifications and experience of the selected candidate.
The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks will be performed in compliance with the Fair Credit Reporting Act.
Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.