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The Northville Health Center is the newest Ambulatory Care facility comprised of clinical and diagnostic services, dedicated to providing high quality health care services for adults and children.  The brand new 2-story facility is located at the corner of 7 Mile and Haggerty in Northville Township.  We are actively seeking compassionate, enthusiastic, and patient-oriented individuals who will share in the goal of creating the ideal experience for our patients, families and employees. Excellent service is an expected and integral part of the Northville Health Center culture.

To be considered for this position, a cover letter is required and should be attached as the first page with your resume. The cover letter should address each of the following points:

1. Describe your background and qualifications and why you believe you would be a good fit for this position at the Northville Health Center.

2. Outline your service excellence skills and experiences which would be applicable to this position.

3. In your most recent position, how was service excellence emphasized?

4. Describe a situation in which a customer or colleague was upset and the steps you took to resolve the issue to a reasonable conclusion.


Provide day-to-day technical and administrative supervision of personnel at assigned satellite clinic laboratories.  Assure competency of Patient Care Technical Associates, Allied Health Technical Coordinator, and Medical Technologist.  Model professional behavior and serve as a resource for Medical Directors, Laboratory Directors, Clinic Managers and POC Manager.  Assess specimens for acceptability, perform routine testing of specimens, evaluate and report results.  Perform some laboratory testing which includes the Istat.  Perform some phlebotomy and order entry.  Maintain expertise in all areas under supervision to be able to adequately assess performance of staff and to provide assistance in event of short staffing situations.  Schedule work assignments, maintain adequate and equitable staffing levels to assure delivery of phlebotomy and laboratory services.  Receive and coordinate sick call and vacation requests.   Provide staff with unit orientation, analytical procedure training, Pathnet training and assist in phlebotomy skills training.  Assure competency of staff thru observation and participation in proficiency and competency programs and continuing education requirements.  Provide Annual Performance Review for each staff member.  Monitor staff MLearning plan and verify UMHS mandatory competencies are met.  Monitor and participate in ongoing quality control/quality assurance activities for equipment, automated and non-automated.  Assure UMHS laboratory accreditation.  Participate in senior staff meetings.  Assist with hiring of new staff.

Required Qualifications*

A baccalaureate degree in Medical Technology is required. Certification by American Society of Clinical Pathologists or other laboratory accrediting agency is required.

Individual must exhibit a professional and positive image when interacting with patients, faculty and staff. They must also adhere to a high standard of personal and professional conduct; possess excellent customer service, interpersonal, and communication skills; and demonstrated ability to interact with a diverse population.

Candidates must be able to work effectively with a multidisciplinary team, handling multiple responsibilities in a fast-paced environment. In addition, candidate must demonstrate problem solving skills, proficient computer and keyboarding skills, and excellent attendance.

Desired Qualifications*

Previous supervisory experience is preferred.

Work Locations

Northville Health Center, Northville, MI.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act.

Mission Statement

The University of Michigan Health System improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.