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A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position, include your salary requirements, and outline skills and experience that directly relate to this position.

Job Summary

The Stephen M. Ross School of Business at the University of Michigan is a diverse learning community grounded in the principle that business can be an extraordinary vehicle for positive change in today's dynamic global economy. The Ross School of Business mission is to develop leaders who make a positive difference in the world. Through thought and action, members of the Ross community drive change and innovation that improves business and society.
Ross is consistently ranked among the world's leading business schools. Academic degree programs include the BBA, MBA, Part-time MBA (Evening and Weekend formats), Executive MBA, Global MBA, Master of Accounting, Master of Supply Chain Management, Master of Management, and PhD. In addition, the school delivers open-enrollment and custom executive education programs targeting general management, leadership development, and strategic human resource management.
The Office of Undergraduate Programs serves prospective and current BBA, preferred admission and Minor in Business students. The Student Experience Director will be responsible for the strategy and management of donor-funded programs, undergraduate student clubs and organizations, major student events, and signature learning experiences as part of the Ross core curriculum. This position reports to the Managing Director in the Office of Undergraduate Programs.


Program Strategy and Management
  • Design and provide strategic direction and oversight of all programs, activities and events associated with the Student Experience including the Och Initiative for Women in Finance, Cappo Sales Program, Student Life, Orientations, Convocations, Signature Learning Experiences and the Identity, Diversity and Organizations requirement
  • Develop in partnership with faculty and staff directors on design, goals, and learning outcomes of programs and events
  • Supervision of staff dedicated to Student Life and Curricular Support and Signature Learning Experiences
  • Design and manage new initiatives and program as determined by the Managing Director, Dean’s Office, and Ross faculty
  • Budget responsibility for all programs under Student Experience, collaborate with the Managing Director with the budget process for the Office of Undergraduate Programs
Collaboration and Innovation
  • Serve as needed in Ross and around University of Michigan Campus on student affairs and student life initiatives
  • Serve as primary contact for the Ross Office of Development on requests to meet with donors and provide data related to fundraising 
  • Serve as primary contact and partner for other Ross departments such as the Sanger Leadership Center and the Zell Lurie Institute
  • Serve as primary contact for all Student Experience programs for other units on campus such as the Office of New Student Programs, University Housing, Student Affairs and Student Life
  • Serve as primary contact for Student Experience programs and activities with corporate partners and speakers
Relationship Management and Evaluation
  • Build, cultivate and grow current – internal and external - partnerships and seek new – internal and external - partnerships to build the quality of all programs and activities under Student Experience 
  • Evaluation and assessment of all programs, activities and events under the Student Experience

Required Qualifications*

  • Bachelor's Degree and a minimum of 3-5 years’ work experience with students at an educational institution or equivalent education and related work experience
  • Program management experience
  • Professional demeanor and excellent interpersonal skills, excellent communication skills
  • Ability to work effectively in a dynamic environment with multiple and sometimes conflicting priorities
  • Public speaking including delivering instructional content
  • Proven ability to collaborate across multiple departments and units with people at various levels of authority including faculty and Deans
  • Demonstrated ability to handle confidential information
  • Proven ability to successfully interact with a diverse group of people
  • Excellent judgment and capability to act in a fast-paced environment
  • Excellent organizational skills; strong attention to detail
  • Team-oriented, flexible and customer-service oriented manner
  • High proficiency level of Microsoft Office (especially Excel) and Google tools; ability and initiative to learn new functions/applications quickly and accurately

Desired Qualifications*

  • Understanding of University and Ross policies
  • Knowledge of University of Michigan databases and systems (Wolverine Access, Concur, Business Objects)
  • Experience and knowledge of web publishing

Additional Information

Skills Testing
Skills testing may be required.
Physical Demands/Work Environment  
  • The person in this position routinely communicates with faculty, staff, and students about programs, events, activities, etc.
  • The person in this position routinely moves through the facility and around campus to attend meetings/events and access files or information
  • The person in this position occasionally moves books and class materials weighing up to 20 pounds to class locations or other venues for student residencies or other events
  • Domestic and/or international travel may be required
  • Will require work during early mornings, nights, and/or weekends
  • Will require on-call hours
The statements included in this description are intended to reflect the general nature and level of work assigned to this classification and should not be interpreted as all-inclusive.

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.