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Job Summary

This unit clerk (patient services assistant) position is a member of the multidisciplinary team, who acts as a receptionist and performs clinical duties.  


  1. Manage and triage all incoming calls, record and relay messages appropriately.

  2. Collaborate with other team members and other allied health staff to ensure proper coordination of services and contribution to patient satisfaction goals.

  3. Monitor and triage copies and manage incoming and outgoing faxes as directed by the Nurse Supervisor. 

  4. Retrieve documents for online databases, including MiChart and eCube

  5. Preparation of all laboratory requisitions, including paperwork for treatments and tests, as well as preparing specimen containers, and entering requisitions into internal databases.

  6. Track and manage laboratory requisitions, including monitoring patient draw dates.

  7. Enter information in the computer databases as needed and directed by the Nurse Manager.

  8. Complete admission and discharge packets on patients as needed.

  9. Maintain and file patient charts and loose sheets.

  10. Maintain office and lab supplies as needed, including monitoring office supplies for labs, and rotate supplies as required.

  11. Keeps nursing station, front desk, cabinets neat and orderly.

  12. Calls transportation for pick up times for patients as needed.

  13. Other duties as assigned by the nursing team and other professional staff members.

  14. Provide cross coverage as required and directed the supervisor.

Required Qualifications*

  • High School Diploma or GED.

  • Respectful and compassionate attitude promoting service excellence.

  • Excellent communication skills.

  • Excellent attendance record.

  • Ability to prioritize assignments and work load.

  • Excellent time management skills.

  • Demonstrate flexible and creative problem solving skills.

  • Demonstrate integrity and commitment to meeting or exceeding the needs of our patients and referring physicians.

  • Ability to develop and maintain collaborative and collegial interactions with patients, family members, caregivers and coworkers.

  • Demonstrate skill in keyboarding, Excel, Word and Power Point applications.

  • 0-2 years of experience.

  • Exception interpersonal skills and the ability to work well within a team.

  • Demonstrated active listening, written, verbal and information technology skills.

Desired Qualifications*

  • Some college preferred.

  • Experience with MiChart and eCube systems.

  • Previous experience working within a large, complex health care setting.

  • Experience or knowledge in the field of Nephrology.

  • Knowledge of university policies and procedures.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.