How to Apply
A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should outline skills and experience that directly relate to this position.
The hiring process will measure the following competencies:
- Valuing Diversity and Inclusion
- Decision Making
- Problem Solving
- Building Trust
- Work Ethic
- Customer Service
Candidates will be required to submit a video presentation answering pre-screening questions through a third party vendor (no cost to applicant).
Review of applications will begin on March 24, 2017 and the position will remain open until a successful candidate is hired.
This position requires the candidate to successfully pass a thorough background investigation, drug screening, psychological evaluation, and physical examination.
The Division of Public Safety and Security and the Communications department are currently looking to hire full time Communications Officers. We are a 24 hour, 7 days a week including weekends, holidays and mandatory overtime assignments. Candidates considered for the positions will need to be flexible in work schedules.
Communications Officers perform the following tasks:
- Receive and respond to requests for service and emergency assistance
- Dispatch police and public safety personnel to all University owned and leased facilities and properties
- Monitor building alarms and security systems including closed circuit security monitors and electronic alarms
- Maintain liaison with police, fire and other emergency agencies to assure the safety of students, staff and general public
- Monitor social media as needed
- Other duties as assigned
- High school diploma or an equivalent combination of education and experience
- Proven capability to react quickly, efficiently and calmly, and adopt an effective course of action in emergency and routine situations
- Operate a variety of communications equipment including radio, E-911, telephone, computer console and Dictaphone
- Effectively and professionally communicate with and elicit useful information from upset and irate citizens
- Ability to accurately type, write and use basic keyboarding functions
- Understand and follow oral and written instructions
- Ability to communicate clearly and concisely, both orally and in writing
- A track record of establishing and maintaining cooperative working relationships
- Demonstrated ability to make sound decisions and use good judgment
- Ability to deal with confidential information appropriately
- Associate or Bachelor degree in criminal justice or related field
- Working knowledge of social media platforms such as Twitter
- Knowledge of police, fire and safety procedures
- Prior experience in a safety and security environment
This position is covered under the collective bargaining agreement between the U-M and the Police Officers Association of Michigan union, which contains and settles all matters with respect to wages, benefits, hours and other terms and conditions of employment.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.