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How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

Each Adult Otolarynology employee is expected to understand and demonstrate that in every interaction we represent our entire organization in the care we provide and in the courtesies we extend patients, families and each respective team member. We provide exceptional customer service in an ambulatory care setting.



Provide exceptional customer service to patients and families with direct clinic management to result in efficient patient flow. Selected candidate must excel in patient intake, information gathering, direct patient care, data entry, and patient preparation for visits. Additionally other responsibilities: medication review, vital signs, EKG's, performing and/or assisting with complex procedures, collecting and processing specimens, sterilization/cleaning of equipment, extensive high level disinfection of endoscopes, stocking rooms and overall maintenance of patient care area. Performs other assignments such as opening processes (QC testing), supply inventory, and patient calls.

Selected candidate will provide information to patients as directed and manage time appropriately.

Required Qualifications*

  • High School Diploma or GED.
  • Graduation from a Medical Assistant program or an equivalent combination of education and 0-1 years of experience.
  • Knowledge of basic medical terminology.

Individual must exhibit a professional and positive image when interacting with patients, faculty and staff.  They must also adhere to a high standard of personal and professional conduct, possess excellent customer service, interpersonal and communication skills and demonstrate the abilty to interact with a diverse population.

Candidate must be able to work effectively within a team environment handling multiple responsbilities in a fast paced environment.  In addition, candidate must demostrate problem solving skills, proficient computer and keyboarding skills, proper telephone etiquette along with having a history of excellent attendance and punctuality.


Desired Qualifications*

  • Certification as a Medical Assistant.
  • Experience working within a large, complex health care setting. 
  • Familiarity with UMHS electronic medical record systems.
  • Knowledge of University policies and procedures.
  • Prior experience in an outpatient ambulatory care setting.

Work Schedule

This position is 5 days per week (M-F).  Some overtime may be occasionally necessary.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act.

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.