How to Apply
A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
Health Information Technology & Services (HITS) plays an integral role in the success of Michigan Medicine by providing clinicians, educators, researchers, students, and staff with exceptional technology-related information, products, services, and support. HITS also provides institutional expertise related to IT strategy, security, infrastructure, and resource management.
Research Applications and Advanced Computing (RAAC) focuses on cultivating deep understanding of the Michigan Medicine research enterprise. We work directly with researchers to provide them with or direct them to the significant information technology and services across the university that enable their research. RAAC also staffs three key research programs – the Clinical Trials Management System (CTMS) Program, the Biospecimen Management Program and the MiChart Research Program. The CTMS program is a key enabler of the Michigan Medicine Office of Research’s Clinical Trials Transformation initiative.
We seek a Senior Manager for the Research Program team who will lead the research program teams in the Research Applications and Advanced Computing (RAAC) division of the HITS department. The program teams include the MiChart Research, Biospecimen Management and Clinical Trials Management System (CTMS) teams. General areas of responsibility include building successful teams, ensuring successful system implementations and upgrades, integrating new studies or customers into existing research program tools, deploying new system capability based on customer-led requirements, and continuity of operations. The successful candidate is a subject matter expert in at least one of the following areas and will have a working knowledge of the others - clinical trials, biobanking, research administration and the use of electronic medical record (EMR) data for research purposes, has significant staff management experience and has lead computer application teams. This person builds and maintains successful relationships with the MiChart Research Director, the Executive Sponsors and Clinical Trials Support Office for the CTMS, and the Director of the Central Biorepository, which are all accountable directly to the University of Michigan Medical School Office of Research. The Senior Manager of the Research Program team will report to the Senior Director for RAAC.
Key aspects of this position are:
- Lead and managed assigned Research Program team staff - currently the Clinical Trials Management System team, the Biospecimen management team and the MiChart Research team. Other program teams may be added over time.
- Craft and refine the Research Program team service scope.
- Mentor and teach Research Program staff about the Health System and Medical School environment and academic medical research context.
- Create annual goals, conduct periodic performance assessments including the year-end formal written assessment for assigned staff members.
- Model and coach others on exemplary customer relationship skills.
- Engender a customer-service and data-driven decision-making culture among the team members.
- Develop the Research Program staff and manager roles and environment so that individuals function as an empowered and engaged team that contribute and commit to shared objectives and goals.
- Support programs for the development and growth of existing skills and staff.
To be successful in this role you will:
- Manage the day-to-day operations and resources of the Research Program teams.
- Identify project risks and proactively create and implement mitigation strategy.
- Develop a Research Program team strategy and associated tactics.
- Develop and execute a researcher-focused communication plan regarding the Research Program team services.
- Use existing venues, and create new ones to get strong engagement from the researcher community.
- Ensure alignment with other HITS and RAAC goals and tactics.
- Regularly update HITS staff and leadership on the strategy, tactics and progress.
- Meet regularly with the Director, Central Biorepository, to ensure proper awareness of important biobank customer issues, and LabVantage and FreezerWorks systems issues and opportunities for enhancements.
- Meet regularly with the Director, MiChart Research, to ensure proper awareness of important EMR research customer issues, and MiChart systems issues and opportunities for enhancements.
- Meet regularly with the Clinical Trials Support Office Director to ensure proper awareness of important CTMS customer issues, and OnCore systems issues and opportunities for enhancements.
- Consider the needs of all supported programs and look for synergies and opportunities across the programs.
- Partner with all program directors to evaluate and recommend strategic initiatives.
- Identify and develop funding opportunities for Research Program team activities.
- Contribute to a positive and healthy work environment.
- Travel to appropriate meetings as necessary.
- Occasional nights and weekend work.
- Other duties may be assigned.
- A Bachelor’s degree in computer science, information systems or a related field, and 7+ years’ experience managing operational teams in an Information Technology department.
- 5 or more years of experience in a technical or health care field.
- Experience directly supporting customers through operational support and projects.
- Demonstrated ability to manage, measure and analyze IT operations.
- Demonstrated experience in leading and influencing decisions with key stakeholders.
- Demonstrated ability to manage and control a budget of moderate size.
- Experience building and forming strong relationships with service providers.
- Demonstrated experience leading, managing and mentoring a staff of 7 – 15.
- Master’s degree in relevant discipline.
- Demonstrated experience leading project teams and information technology staff within an Academic Medical Center (AMC) environment.
- Experience working in Michigan Medicine.
- Experience with UMHS research laboratory environment, biospecimen management, clinical research or clinical care environments.
- Knowledge of existing University of Michigan Medical School staff, researchers, and structure.
- Knowledge of UM policies and procedures.
Rewards & Benefits
Michigan Medicine at The University of Michigan is a world-class clinical care, education and research institution. Innovations and discoveries made here positively impact patient populations around the world.
We seek to attract the leaders and best candidates to drive towards a brighter future. We provide a total rewards program that emphasizes continuous learning and development, an inspiring, safe and satisfying work environment, competitive compensation programs and flexible, substantive benefits – all to help give you the tools for personal growth and business success.
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act.
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.