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Job Summary

The Division of Developmental Behavioral Pediatrics is seeking a Patient Services Associate to suport the clinic actvtesand follow up from clinic.


Duties in clinic:

  • Notify the attending by page of each patient arrival.
  • Be the initial contact with patient/family when roomed in clinic. Review parent/patient priorities for visit and obtain Release of Information for school contacts.
  • Review the patient priorities with the faculty member and team.
  • Fax the Release of information to the school
  • Send email to parent and school for rating scales.
  • Request school IEP-METs and other documentation as requested by team/faculty
  • Obtain other release of information as directed by the team and fax to obtain requested documentation
  • Look up resources as requested by faculty attending/team during visit.
  • If there is time, put a review of patient educational information into the medical record (document other).
  • If there is a lag in clinic flow and a delay to the patient being seen – give parent/caretaker a rating scale to complete. Ask the faculty attending which one(s) to give.
  • If requested by the faculty attending, be attendant to the discussion of case and plan, and attend the end of the visit where the plan is outlined. Provide the family your card to call if there are any questions about the plan.  
  • Check that clinic forms are sufficient in number and replace copies at least weekly.


Duties before and after clinic visit:

Clinic-patient related (for designated clinics PSA attends and other faculty DBP clinics)

  • Monitor clinic forms and supply inventory and place orders as needed.
  • Provide information to patients regarding general billing procedures or questions and refer on to appropriate personnel if needed.
  • Work with social worker to obtain transportation, lodging, and meal assistance for patients, as needed
  • Telephone follow-up with families and school/daycare/other community personnel working with the patient to gather needed information as requested by faculty-team.
  • Comprehensively respond in a timely manner to patient/family questions and other inquiries concerning clinic services
  • Contact outside facilities for medical, education, and legal records.
  • Check for Connors Rating Scale and other standardized questionnaires and input into MiChart.
  • Review upcoming clinic schedules 1 week ahead so that the following are available prior to appointment:
    • Review and synthesize received patient educational information (IEP, MET, other) and put into EMR (document other);
    • Verify completion of standardized questionnaires.
  • Manage in-basket messages and clinic email.
  • Manage faxes, copying and scanning as needed.
  • Be trained in new phone system so can step in as needed

Program-development related

  • Establish and maintain databases for clinics as requested.
  • Update local area resource lists by county
  • Develop Autism Resource Lists
  • Autism Program Development

Required Qualifications*

  • High School Diploma or Equivalent
  • 2-3 years of clerical or related administrative experience working in a clinical setting.
  • Outstanding interpersonal and organizational skills
  • Strong written and verbal communications
  • Basic computer skills
  • Excellent attendance
  • Attention to detail

Desired Qualifications*

  • Associate or Bachelors degree in social sciences (Social Work, Psychology, Counseling, Sociology, etc.)
  • Experience in MiChart EMR

Work Schedule

Monday - Friday, 8 a.m. - 5 p.m.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act.

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.