Coordinate all aspects of the PROSE (Prosthetic Replacement of the Ocular Surface Ecosystem) treatment, including but not limited to coordination of patient referral documents, proficient knowledge of replacement policy to explain to patients when necessary. Meet with all patients in clinic. Coordinate and schedule PROSE fitting appointments, annuals and consults. Responsible for the daily preservation of the Fax Server for the Third Floor.
Organize referrals from doctors/institutions/patients; obtain necessary primary ophthalmology office notes and pertinent reports to present a thorough case to the M.D./O.D. for medical review.
-Return patient calls/inquiries promptly.
-Schedule initial consults, when appropriate schedule initial consult with Cornea specialist.
-Schedule PROSE fitting appointments assuring all visits are coordinated with Fed Ex delivery.
-Work with PROSE technician to assure patients are scheduled appropriately.
-Mail devices to and from Boston Foundation for Sight as needed for repairs.
-Mail devices to patients as needed and schedule appropriate follow up.
-Maintain accurate files and records.
-Special projects and other duties as assigned.
-Triage and manage the Ophthalmology Fax Server.
-Process and distribute documentation important to patient care such as clinical notes from referring providers, lab results, radiology reports, insurance authorizations, medication refills, new patient referrals from outside providers, or any forms needing completion for patient care.
-Collaborate with coworkers, technicians and other allied health staff to ensure proper coordination of services and contribution to patient satisfaction goals.
-Demonstrate understanding and compliance with University policies and KEC guiding principles that promote Caring, Teamwork, Integrity and Innovation.
-Ensure that patients with urgent medical needs are scheduled in accordance with triage guidelines.
-Other duties as directed by supervisor.
-High School Diploma or equivalent.
-2-3 years of experience
-Exceptional communication and interpersonal skills.
-Respectful and compassionate attitude promoting service excellence.
-Ability to develop and maintain collaborative and collegial interactions with patients, family members, caregivers and coworkers.
-Excellent time management skills.
-Demonstrate flexible and creative problem solving skills.
-Demonstrate integrity and commitment to meeting or exceeding the needs of our patients and referring physicians.
-Demonstrate skill in keyboarding, Excel, Word and Power Point applications.
Experience or knowledge in ophthalmology preferred.
-Some college preferred.
-Experience with MiChart and Cadence applications.
-Previous experience in hospital setting.
Monday – Friday
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act.
The Kellogg Eye Center seeks to improve lives through curing, preventing and treating eye disease.
Guiding Principles: Teamwork, Caring, Innovation, and Integrity
Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.