We, the staff and faculty of the U-M Comprehensive Cancer Center team, are committed to advancing medicine and serving humanity through living and teaching our core values of Respect and Compassion; Collaboration; Innovation; and Commitment to Excellence.
Each employee is expected to understand and demonstrate that in every interaction we represent our entire organization in the care we provide and in the courtesies we extend to patients, families, and each respective team member. The Cancer Center is dedicated to partnering with patients and families to deliver the safest and highest quality of health care. Ensuring a Patient and Family centered experience according to the Health Systems Service Excellence Goals is a priority to our care of our patients. The individual chosen will be responsible for meeting the highest standards of customer service including, exhibiting a professional and positive image when interacting with patients, faculty and staff.
The Intake Coordinator will be the primary point of contact for patients new to the Melanoma Onc. Program. The Intake Coordinator will monitor the patient flow from the first call to the cancer center to their arrival into and through our system. A summary of duties include but not inclusive are:
- Arrange new patient appointments and develop relationships with referring physicians and their offices.
- Receive, screen, triage & schedule new patient referrals.
- Obtain and manage new patient records, slides, films, and lab results
- Submit films/cds and slides tracking the progress
- Ensure all new patients are in the tracking system during first call. Keep the tracking system up to date and follow protocols designed for this program.
- Work closely with the care team to assure consistency in tests and treatments ordered.
- Meet as needed with medical team to review patients being processed for their first visit.
- Close physician schedules as needed and ensure patients are rescheduled appropriately.
- Work with the Clinic Coordinator on any template changes needed.
- High School diploma or an equivalent combination of education and experience is necessary.
- 3-4 years of experience
- Previous clerical/medical records experience in an outpatient clinical setting is necessary.
- Previous experience performing complex scheduling.
- General office practices, ability to understand medical documentation and general knowledge of medical terminology is required.
- Demonstrated excellent verbal, written, communication, and interpersonal skills.
- Candidate must be an active team player and be able to work independently.
- Strong organizational and prioritization skills are required along with outstanding customer service skills.
- Demonstrated record of excellent attendance.
- Exhibits professional and positive image when interacting with patients, faculty, and staff. Able to handle multiple responsibilities in a fast-paced environment with accuracy.
- Demonstrated ability to work well under pressure and meet deadlines.
- Demonstrated strong problem-solving skills.
- Financial counseling experience for healthcare patients.
- Demonstrates active listening skills, and information technology skills.
- Knowledge of University policies and procedures.
- Working knowledge of medical terms, testing and procedures is desired.
- Knowledge of outpatient clinic processes is highly desired.
- Demonstrated proficiency with EPIC & Web Based systems and the ability to navigate between these systems is desired as well.
- Experience working within a large, complex health care setting.
University of Michigan Health System conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act.
The University of Michigan Health System improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.