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How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

Provide clinic operational support to a complex multiple physicians’ practice in an adult and pediatric, ambulatory care setting to the Surgery and Urology ACUs (General Surgery, Thoracic Surgery, and Urology 2 nd floor TC Clinics). Participate in a rotation of all jobs including check-in, check-out, cash collection, and cash reconciliation. Jobs include direct public contact, detailed complex patient scheduling via the Cadence scheduling system, coordination and scheduling of outside referrals and diagnostic testing, cash collection via the Cadence/EPIC. The position includes the responsibility of verifying accurate insurance, guarantor, primary care and referring physician information. Individual is responsible for verification and updating accurate patient demographic information. All verification and updating duties must be performed real time, during the patient visit either directly by the Patient Services Assist or via assistance from the Registration Department. Individual must maintain an excellent rapport in person or via the telephone with patients, faculty, and staff, within a team setting.

Responsibilities*

  • Schedule new and return patient visits determining appropriate clinic provider based on specified standards.
  • Schedule clinic visits, diagnostic services and ambulatory procedures for patients.
  • Verify insurance and guarantor information; if a change is warranted stop the check-in process and route patient to Registration.
  • Verify and update patient demographic, primary care, and referring provider information real time, as part of the check-in process.
  • Contact and reschedule patients’ appointments due to provider unavailability.
  • Inform patients of necessary preparations prior to visit or test in accordance with established guidelines.
  • Obtain managed care referral and/or authorization.
  • Prepare and distribute daily appointment schedule.
  • Utilize patient consult data base to enter referrals for testing or clinic appointments to other areas, when referral is unable to be scheduled at the point of check out.
  • Ensure completeness of financial documents including type of visit, reason for service, charge for service, diagnostic codes, and cost center.
  • Collect cash and credit card payments from patients using established guidelines to determine patient pay portion and provide receipt of payment.
  • Recognize when it is appropriate to refer patients to Patient Financial Counseling to set up payment plans or to follow up on questions regarding billing statements.
  • Reconcile clinic cash collections daily according to specified clinic standards.
  • Image designated documents into the MiChart system such as procedure consents.
  • Verify that entry process of imaging was successful.
  • Participate fully in the Lean in Daily Work (LIDW) model of continuous quality improvement. Active participation in LIDW includes identification of problems and submission of ideas for improvement to address problems, participation in daily huddles, and the use of structured problem solving, in a team setting, to address more complex problems.
  • Other Duties as assigned.

Required Qualifications*

Adheres to high standards of teamwork by demonstrating adaptability, flexibility and consistently shares information and resources with others. Documented history of excellent attendance and punctuality. Effective time management skills/consistently uses available time effectively. Excellent customer service skills. Excellent interpersonal and communication skills (e.g. ability to provide and receive constructive feedback, seeks constructive approaches to resolving workplace issues). Strong attention to detail. Works well with minimal supervision. Able to work in a fast paced customer friendly environment. Clerical experience, preferably in a medical setting. High school diploma or General Education Development (GED) credentials.

Work Schedule

Days + 2 shifts until 8pm twice a month

Background Screening

University of Michigan Health System conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act.

Mission Statement

The University of Michigan Health System improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.