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Please include a cover letter that addresses how your experience meets the job requirements.  In order to transmit the cover letter, it should be included as a page of your resume.

Job Summary

We are seeking a Student Business Services Director to join our team in Financial Operations.  This position requires a strong leader and mentor to continue progressive development of the Student Business Services areas.  Reporting directly to the Controller and Director of Financial Operations, this position oversees a staff of approximately thirty employees. 

The hiring range for this position begins at $118,000.  The actual salary offered may be higher based on the qualifications and experience of the selected candidate.


  • Guide the successful operation of the University's student account billing, refund and collection activities; teller services; and student loan billing, collection and reporting activities in compliance with federal and state regulations
  • Ensure that financial transactions are recorded in an efficient and accurate manner that provides consistency and integrity for management, financial and government reporting, including 1098-T and 1098-E reporting
  • Administer student payment plan and coordinate with third party payers, including prepaid tuition programs and employer, scholarship and international sponsors
  • Manage relationships with third party loan servicer and collection agencies and monitor reserves for adequacy
  • Manage a large and complex student loan and collections portfolio that includes federal and institutional loan programs and multiple campus past due student accounts.
  • Maintain and continue to streamline cashiering functions
  • Support external financial statement, uniform guidance and regulatory  audits of these functional areas
  • Create, implement and monitor policies, business processes and training for appropriate internal controls
  • Collaborate with the University’s Information and Technology Services area  to maintain efficient student information systems
  • Develop staff by providing clear expectations, constructive feedback, training and career development opportunities and guidance
  • Collaborate with the University's offices of Financial Aid, Registrar, Ombuds, Undergraduate Admissions, Housing, New Student Programs, Enrollment Management and Academic Affairs, as well as business and finance units, to improve student business processes and information systems for effectiveness, efficiency and exemplary service
  • Special projects, including ad-hoc reports and analysis


  • Outstanding communicator, with strong communication skills
  • Customer focus and proven ability to create a culture of customer service
  • Work effectively across all levels of a large, complex organization; actively seek feedback from stakeholders, customers and staff and develop plans to take action based on feedback
  • Sensitivity to respond appropriately to the needs of a diverse student body and their families
  • Manage positive environment for change

Required Qualifications*

  • Bachelor's degree in Accounting, Business Administration or related field
  • Seven to ten years of progressively challenging supervisory experience in a Finance or Accounting function, with a proven track record of success
  • Experience with billing, invoicing and collection activities, including ebilling and electronic funds transfer
  • Strong theoretical and practical knowledge of generally accepted accounting principles
  • Experience in working with complex financial and administrative information systems, and  working knowledge of enterprise systems and relational databases (Oracle PeopleSoft helpful), database query and spreadsheet tools

Desired Qualifications*

  • In-depth knowledge of federal and institutional loan programs, financial aid regulations, Family Educational Rights and Privacy Act, Gramm-Leach-Bliley Act, Fair Credit Reporting Act, Truth in Lending Act, and Fair and Accurate Transactions Act - Red Flag rules
  • Proven success with systems implementations and/or business process redesign
  • CPA and/or master's degree in relevant field

Additional Information

The University of Michigan, with an operating budget of $7 billion, is a leader in higher education.  The Finance Division reports to the Executive Vice President and Chief Financial Officer and partners with the University community to provide the financial infrastructure essential to being one of the world's greatest public universities.  We are comprised of several units including Treasury, Financial Operations, Procurement Services, and Financial Analysis.  Comprised of several distinct divisions, we share a common set of values and goals.  For more information about the Finance Division, please go to

We offer an extensive total compensation package including competitive pay, two-for-one retirement contribution, a variety of health insurance options, and a generous vacation plan. In addition, there are seven paid holidays and four paid season days.

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.