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How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

The Department of Orthopaedic Surgery is currently recruiting for a Call Center Representative Associate. This candidate will be supporting our Orthopaedic Department Call Center located at the North Campus Administrative Complex. This Call Center supports a complex and multiple-physician practice, servicing both adult and pediatric patients located at multiple sites (Taubman Center, South Main Orthopaedics, Children's and Women's Hospital, Northville Health Center, Brighton Health Center, Canton Health Center).

Responsibilities*

Call center personnel are responsible for the accurate scheduling of physician appointments at all sites; as well as completion of telephone encounters and in-basket messaging through MiChart to clinical personnel. The Call Center is responsible for managing the internal referral queue, as well as external fax server to transcribe and create referrals to Orthopaedics.

Required Qualifications*

Education: High school education or equivalent and 0-2 years of experience.
The individual chosen for this position will be responsible for meeting the highest standard of customer service. They will facilitate the communication between patients and families, general public, payers, referring physicians and other healthcare providers. Required skills include a working knowledge of a personal computer and standard “office” software with the ability to type at least 50 wpm and have basic e-mail experience. Medical terminology knowledge is required.
Applicants must have strong interpersonal and communication skills. They must demonstrate and maintain professional telephone etiquette on all calls. A clear, friendly, and welcoming voice is essential when speaking with all customers.

Desired Qualifications*

Previous experience with U of M software systems such as MiChart, Aspect, and Outlook is preferred. Medical insurance knowledge, previous experience in an Orthopaedic clinical setting, and general office support experience will be a plus.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.