How to Apply
?A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position, your approach to supervision and management, as well as the skills and experience that directly relate to this position.
The Academic Auditors in the Office of Student Academic Affairs (SAA), College of Literature, Science, and the Arts (LSA) help LSA students evaluate their progress toward degree and deal with questions and issues concerning graduation eligibility and procedures. ?
Auditors serve as a resource to students, advisors, faculty, and departmental staff in the task of facilitating the student’s academic path through the College. This is accomplished by providing an accurate assessment to students of their progress toward completing graduation requirements, articulating the standards of the College, assisting students in making informed decisions to achieve graduation, and authorizing graduation for students. Thus a key aspect of the position involves providing information and guidance to students, advisors, faculty, and departmental staff, and responding to their questions about degree requirements and graduation. Ultimately, it is the role of the Academic Auditors to uphold the integrity of the U-M degree as they evaluate the progress toward and completion of degree requirements.
- Consistently produce clear and accurate academic audits in a timely manner.
- Develop in-depth knowledge about LSA academic requirements, rules, and regulations. Interpret correctly and seek clarification as appropriate.
- Under general supervision, help department advisors and student services staff better understand requirements, policies and procedures.
- Accurately communicate information about degree audit process with students, faculty.
- Consistently produce accurate results for Attestation process.
- Thoroughly respond to requests regarding eligibility in timely manner.
- Develop in-depth knowledge about attestation issues.
- Consistently process exceptions correctly and in a timely manner.
- Seek additional information or clarification from advisors or supervisor when appropriate.
- Take advantage of ‘teachable moments’ for advising staff regarding practices and procedures around Checklist and Exception process.
- Evaluate students for graduation, upholding integrity of LSA degree.
- Inform students of final graduation decision. Help student understand options for completing remaining requirements.
- Assist with other graduation processes as requested (verify lists, communicating with others, posting Denied or Distinction, etc.)
- Promptly respond to phone calls, emails and walk-in traffic from students or advisors regarding all audit, attestation, exception and graduation issues.
- Maintain excellent customer service skills at all times.
- Develop skills in troubleshooting a variety of issues regarding degree requirements, records issues, college policies and practices, etc.
Update, Review and Communication of Information Resources and Records
- Ensure all information displayed to students, faculty and staff (e.g. websites, checklists, transcripts, etc.) is accurate; work with appropriate offices to resolve issues.
- Update MAIS panels with current information regarding changes to degree, dates, plans, distinction, etc.
- Provide detailed feedback to new and existing technology.
- Take active role in assuring that auditing information and issues are transparent to all constituencies.
Bachelor degree or equivalent amount of experience; demonstrated experience in managing/being responsible for great amounts of detail; outstanding record of accuracy and organizational skills; strong writing, verbal and interpersonal communication skills; ability to work equally well independently as well as collaboratively in an open team environment; excellent problem-solving skills; flexibility to adjust to changing priorities and ability to prioritize accordingly; experience with various computer applications and comfortable learning new ones.
?Hours/Week: 40 hours
Shift/Days: Days, Monday through Friday
The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks will be performed in compliance with the Fair Credit Reporting Act.
The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future. The University of Michigan is committed to foster learning, creativity and productivity, and to support the vigorous exchange of ideas and information, not only in the classroom but in the workplace by: -Creating a work environment in which people treat each other with respect and dignity, regardless of roles, responsibilities or differences. -Providing support, direction and resources enabling us to accomplish the responsibilities of our jobs and to reach the goals that are set for professional and personal growth.
Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.