How to Apply
Please submit a cover letter and resume together as a single document. The letter should address your specific interest and outline skills and experience that directly relate to this position. Applicants who do not comply with these requirements will not be considered.
The College of Literature, Science, and the Arts (LSA) is the largest college at the University of Michigan with over 19,000 students and endless opportunities. The LSA Web Services Team supports over 500 websites with our software. In addition to providing and maintaining the web platform for all of our undergraduate departments and programs, our team also supports faculty, lab and research websites on the WordPress platform. We continually enhance the functionality of our software and are always looking for new ways to improve our web presence.
The Web Designer Associate will assist our customers with all aspects of web content setup, editing and troubleshooting and also help units improve their websites. No coding experience is necessary for this position, though comfort using computers and web based software, attention to detail, being organized and having great people skills are all traits of an ideal candidate.
This position reports to the Manager, LSA Web Services.
Job responsibilities include, but are not limited to:
Work with our team and LSA units to migrate, update, organize and troubleshoot web content issues.
Help units setup and migrate selected content to the new LSA Intranet (LSA Gateway).
Work with our WordPress lead to help setup new LSA WordPress sites for faculty, labs, and research areas.
Work with our Web Analytics lead to provide analytics data and overviews to the units in LSA primarily using Google Analytics. This information will be used to improve sites.
Help resolve web content issues that come through our help desk ticketing system. Our help desk lead triages tickets to others on the team as necessary to followup on submitted tickets.
Assist our Quality Assurance Coordinator and others on our team to test new enhancements and functionality. Execute test plans developed by our QA Lead.
Serve as a consultant and expert to units looking to enhance and improve areas of their sites.
Bachelor’s degree or equivalent education and experience.
Excellent computer skills.
Ability to take tasks from start to finish with minimal supervision.
Manage multiple, diverse projects simultaneously
Strong communication skills.
Work effectively with others on our team including developers, trainers, and designers. Excellent attention to detail.
Strong organizational and problem-solving skills.
Strong work ethic with the ability to work independently.
Willingness to be flexible, adaptable and open to new projects.
Experience using a web content management system.
Familiarity with WordPress website maintenance.
Previous work with Google Analytics and/or CrazyEgg software.
Basic understanding of MailChimp email software.
Proficiency using Google Drive including Google Docs.
Experience in a higher education setting.
The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks will be performed in compliance with the Fair Credit Reporting Act.
The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future. The University of Michigan is committed to foster learning, creativity and productivity, and to support the vigorous exchange of ideas and information, not only in the classroom but in the workplace by:
- Creating a work environment in which people treat each other with respect and dignity, regardless of roles, responsibilities or differences.
- Providing support, direction and resources enabling us to accomplish the responsibilities of our jobs and to reach the goals that are set for professional and personal growth.
Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.