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Job Summary

The West Ann Arbor Health Center – Parkland Plaza is the newest Ambulatory Care facility dedicated to providing high quality health care services for adults and children.  The brand new 2-story facility is located 380 Parkland Plaza in Ann Arbor.  We are actively seeking compassionate, enthusiastic, and patient-oriented individuals who will share in the goal of creating the ideal experience for our patients, families and employees.

To be considered for this position, a cover letter is required and should be attached as the first page with your resume. The cover letter should address each of the following points:

  1. Describe your experience and why you believe you would be a good fit for this position at the West Ann Arbor Health Center – Parkland Plaza.
  2. Outline your customer service experiences which would be applicable to this position.
  3. Describe why you choose a career in the healthcare field?


Work with the Adult Primary and Specialty care teams in a fast paced outpatient setting. Provide exceptional customer service to patients and families by performing clinical processes that result in the management of efficient patient flow. Selected candidate must excel in patient intake, information gathering, direct patient care, data entry, patient preparation for procedures, medication administration, clinical support to providers, patient follow-up, and prescription management. Other responsibilities include: taking vital signs, injections, EKGs, performing and or assisting simple diagnostic tests and procedures, collecting specimens, sterilization/cleaning of equipment, supply stocking, and maintenance of patient care areas. Operate and monitor patient care equipment; set up instruments/supplies in exam and treatment rooms and provide information to patients as directed. Perform patient care administrative tasks as needed.

Review of registry date; identify improvement opportunities in preventive care and chronic disease care (e.g. diabetes, asthma, CVD and CHF). Work with provider’s registry or exception report to resolve gaps in care (e.g. lack of follow-up, missing tests, missing action plans, missing immunizations). Contact patients and arrange appropriate testing, referrals or follow-up; document if test completed elsewhere or declines (e.g. eye exam). Schedule appointments, complete lab orders, consult requests, or providing the patient with an appointment when needed.

Required Qualifications*

  • High school diploma or GED.
  • Certification as a Medical Assistant or graduation from an accredited Medical Assistant program or an equivalent combination of education and experience, and 3-4 years' experience is necessary.
  • Experience with clinic medical office or other Ambulatory Care setting.
  • Individual must exhibit a professional and positive image when interacting with patients, faculty and staff.
  • Must adhere to a high standard of personal and professional conduct; possess excellent customer service, interpersonal, and communication skills; and demonstrate ability to interact with a diverse population.
  • Candidates must be able to work effectively with a multidisciplinary team, handling multiple responsibilities in a fast paced environment.
  • C andidate must demonstrate problem solving skills, proficient computer and keyboarding skills, and excellent attendance.
  • Experience in panel management, including registry data and exception reports.
  • Moderate standing/walking, as well as, lifting, positioning, pushing and/or transferring patients.
  • Ability to work well within a team setting.
  • Demonstrated active listening, written, verbal and information technology skills.
  • Ability to communicate effectively.

Desired Qualifications*

  • Flexibility in assignments and schedules.  
  •  Demonstrated telephone skills. 
  • Experience working with MiChart preferred. Experience within an ambulatory setting.
  • Experience working within a large, complex healthcare setting.
  • Knowledge of university policies & procedures.

Work Schedule

Monday- Friday with some evening shifts and rotating Saturdays

Work Locations

As part of the orientation training process, training will be held at multiple locations for the first few months of the position.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.