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Job Summary

Department of Otolaryngology - Head and Neck Surgery is looking for an enthusiastic, reliable and service-oriented individual to be a part of our front desk/scheduling team. The individual in this role is expected to assist patients in our clinic and balance other daily responsibilities in a team-based setting.


  • Provide excellent service to patients, providers and other internal stakeholders
  • Schedule patient appointments
  • Check in and Check out patients
  • Process and compile patient paperwork
  • Ensure that patient demographics and other information is accurate and up-to-date
  • Collect payments from patients
  • Complete multiple tasks independently
  • Assist with other operational tasks as necessary
  • Interact with all Otolaryngology providers and staff respectfully and appropriately
  • Problem solve independently and as a part of your team
  • Excellent phone etiquette and ability to accurately record phone messages
  • Perform other duties as needed

Required Qualifications*

High School Diploma or GED
0-2 years of experience
Must be able to work in a team setting and have excellent communication skills
Experience in a patient care setting
Excellent attendance record
Strong interpersonal skills and ability to handle multiple tasks
Must demonstrate excellent customer service skills

Desired Qualifications*

Bachelor's degree or equivalent combination of experience and education
Previous experience working in an ambulatory setting
Knowledge of Epic/MiChart
Knowledge of UMHS/University of Michigan policies and procedures

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.