The Pediatric Specialties Ambulatory Care Unit (ACU) is the clinical home for children and families seeking care across multiple pediatric subspecialties at C.S. Mott Children’s Hospital. The primary mission of the ACU is to partner with our doctors, nurses and other providers to deliver excellent care and customer service. We are seeking a compassionate, enthusiastic, and self-driven Medical Assistant Intermediate . This individual will share our priorities which include: high quality medical care, excellent customer service, safety of staff and patients, efficiency, employee satisfaction, stewardship of resources and the ideal experience for our patients, families and employees.
Provides clinic support to the Pediatric Specialties ACU, practices in a pediatric ambulatory care clinic setting.
Reviews provider and clinic schedule daily with clinical team to ensure proper coverage. Efficiently and effectively prepares and organizes clinic exam and procedure rooms with appropriate equipment and supplies. Obtains and records accurate/pertinent intake information that includes preparing medical information and reports, medical history, medication information, allergies, surgical history, etc.
Direct Patient Care-
Assists provider during patient visit including routine procedures, taking and recording vital signs, collection/process specimens in point of care testing labs; able to confidently share test preparation with patient and family. Follows proper infection control procedures when cleaning and caring for all instruments and medical equipment, exam and procedure rooms. Prioritizes and multi-tasks to ensure optimum clinic flow; identifies holdups and notifies patients if clinic schedule runs behind.
Prepares and administers all appropriate immunizations using the five rights and by written physician standing order. Two patient identifiers are verified before administration of any medication. All medications are documented correctly in MiChart. Appropriate patient information sheets are provided to patient/caregiver.
Clinical Support Processes-
Under the direction of the Assistant Administrative Manager’s leadership; as assigned may lead, coordinate & monitor patient flow, assigns staff to support clinic activity (staffing assignments, stocking, cleaning), daily activity numbers, orients and check-offs for new staff, template coordination, patient scheduling, clinic closures, faxing, copying, imaging, and other administrative functions as directed by faculty and nursing.
Individual will participate and fan-out information from assigned Ambulatory Care & safety liaison meetings as assigned.
Individual must maintain an excellent rapport in person and via telephone with patients, families, faculty, and staff within a team setting. Participate fully in the Lean in Daily Work (LIDW) model of continuous quality improvement, including leading team huddles.
- Completion and certification as a Medical Assistant, Certified Nursing Assistant or Emergency Medical Technician.
- Interacts effectively and builds respectful relationships within and between units and among individuals.
- Contributes to a safe and secure environment for patients, visitors, faculty, and staff by following procedures and protocols as appropriate by job function.
- Ability to take direction from supervisor and multiple medical clinicians, as well as work independently and efficiently in a busy environment.
- Responds positively to change, showing willingness to learn new ways to accomplish work.
- Communicates effectively in ways that enhance productivity and builds respectful relationships
- Demonstrates active listening, written, verbal, and information technology skills; shares relevant information.
- Accomplishes work in ways that maximize productivity and available resources while minimizing waste.
- Must have good attendance record.
- High school diploma or GED.
- Experience in panel management, including provider registry data and exception reports.
- Knowledge of basic medical terminology.
- Moderate standing/walking, as well as, lifting, positioning, pushing, and/pr transferring patients.
- Exceptional interpersonal skills, and the ability to work well within a team setting.
- Ability to communicate effectively.
- Experience in outpatient pediatric clinical setting.
- Knowledge of UMHS Policies and Procedures.
- Certification as a medical assistant.
- Experience working within a large, complex healthcare setting.
- Familiarity with Michigan Medicine's electronic medical record systems.
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act.
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.