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Market Title: Patient Services Assistant
Department Name: West Ann Arbor Health Center
FLSA: non-exempt
Hours: Full time

Shift: Mon-Fri with occasional late evening and/or Saturdays

Check in and check out patients, schedule patients for appointments, tests, and consults. Ensure all pertinent information is available for patient visits. Prepare, maintain and update forms/records. Provide general information to staff and patients. Verify, update patient information, obtain referrals and/or authorizations. Manage incoming telephone calls, confirm patient appointments and other pre-arrival requirements. Process patient charges, collect payments and reconcile cash collections.

Required Qualifications*

  • General office practices, ability to understand medical documentation, coding and diagnosis.
  • Candidate must have excellent verbal and written skills.
  • Candidate must demonstrate team effort, be able to work independently, have good organization and prioritization skills.
  • Candidate must have an excellent attendance record.
  • High School diploma or GED
  • Exceptional interpersonal skills and the ability to work well within a team setting. 
  • Ability to communicate effectively. 
  • Demonstrated active listening and information technology skills.

Desired Qualifications*

  • Experience working with Cadence, MiChart and Aspect phone systems.
  • Knowledge of insurance carrier requirements.
  • Understanding of university policies and procedures.
  • Experience working within a large, complex healthcare setting. 

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.