The Division of Pulmonology in the Department of Pediatrics is seeking a Patient Services Associate to communicate effectively and positively with our patients and/or their parents. A positive, can-do attitude is required in this busy clinic office.
- Answer, screen, respond and/or route incoming phone calls from patients, referring physicians, parents and others.
- Coordinate and schedule clinic appointments and subsequent follow up care for patients utilizing MiChart.
- Route and schedule all new patients in coordination with appropriate New Patient Referral guidelines per faculty and clinic. Initiate new orders for Pulmonary Function Testing (full and spirometry).
- Utilize MiChart to accurately and appropriately document patient requests including urgent medical problems, prescriptions and other medical needs, and referrals. Mail appointment confirmation and information packet.
- Efficiently navigate the electronic medical record (MiChart) to obtain information needed. Demonstrates good customer service telephone skills.
- Communicate effectively with patients and pharmacies for emergent care, prescriptions, prior authorizations and all manner of medical needs and document in EMR.
- Manage MiChart in-basket messages
- Process prior authorizations, refill requests, orders and social work documents
- Manage waitlists
- Manage clinic schedules and patient flow
- Run weekly EMR Reports
- Seeks constructive approaches to resolving workplace issues.
- Demonstrates excellent customer service skills for both internal and external customers.
- Demonstrate ability to complete multiple tasks independently.
- Ability to work independently and as a team player in an ever-changing and potentially stressful environment.
- Responds positively to change, showing willingness to learn new ways to accomplish works.
- Adhere to high standards of teamwork by demonstrating adaptability, flexibility, and consistently sharing information and resources with others.
- Assist nursing staff with responding to patient management issues; including returning patient telephone calls, obtaining laboratory and test results, scheduling tests and other similar tasks as requested.
- Perform other related duties as assigned.
- High school diploma or GED
- Two to three years of highly responsible secretarial/administrative experience, including at least one year in a hospital or clinical setting.
- Excellent interpersonal and organization skills.
- Experience with a multi-line phone.
- Excellent attendance record
- Good Communication skills
- Working knowledge of MiChart. Knowledge of medical terminology
- Ability to manage multiple responsibilities in a busy clinical setting, possessing strong problem solving skills and attention to detail
- Must have strong organizational and time management skills as well as ability to prioritize in order to manage daily responsibilities in highly specialized department
Monday - Friday, 8 a.m. - 5 p.m.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.