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A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position, your salary requirements, and outline skills and experience that directly relate to this position.

Job Summary

ABOUT THE STEPHEN M. ROSS SCHOOL OF BUSINESS
The Stephen M. Ross School of Business at the University of Michigan is a diverse learning community grounded in the principle that business can be an extraordinary vehicle for positive change in today's dynamic global economy. The Ross School of Business mission is to develop leaders who make a positive difference in the world. Through thought and action, members of the Ross community drive change and innovation that improves business and society.

Ross is consistently ranked among the world's leading business schools. Academic degree programs include the BBA, MBA, Part-time MBA (Evening and Weekend formats), Executive MBA, Global MBA, Master of Accounting, Master of Supply Chain Management, Master of Management, and PhD. In addition, the school delivers open-enrollment and custom executive education programs targeting general management, leadership development, and strategic human resource management.

About the Department/Program/Center/Institute
The Executive Education Center originated in Ann Arbor, MI, USA in 1935 and by the 1940’s was offering an array of courses, workshops, and conferences with an overwhelming response from corporations. Today, the Center offers approximately 30 different public program offerings and a variety of custom programs annually serving over 4,000 business executives around the world.  Since the early 90’s we have had a presence in Hong Kong, Mumbai, and Barcelona.  We deliver programs globally, wherever our corporate clients request.

We are proud that both our open enrolment and custom programs for Executive Development are highly regarded.  Leadership Excellence Magazine has consistently rated Michigan’s Executive Education Leadership Development programs #1 from 2008-2013.

Purpose
This position manages assigned custom, open enrollment, international and other programs for the Executive Education Program. The primary objectives are to ensure growth through program quality, customer satisfaction, and faculty satisfaction while contributing to team goals and meeting quality standards and budget expectations. The focus of this position will be managing programs for our clients in the US and Middle East. This position reports to the Programs Manager Team Leader.

Responsibilities*

Manage Open Enrollment and Custom Programs

  • Serve as project leader for all facets of the program design, delivery and follow-up for open enrollment, custom, international and other program deliveries
  • Know program content and value proposition
  • Collect and assemble all program materials from faculty, prepare work order and master ensuring quality of all program materials
  • Manage program budgets for both open and custom programs
  • Work with the faculty team, directors, and Marketing staff to conduct needs analysis
  • Understands domestic and international competitive landscape         
  • Liaise with faculty and directors to create program curriculum
  • Ensure customer satisfaction with program delivery
  • Special customer needs after hours – non-program dinners, ball games,
  • 1st line of response for tech issues 
  • Provide In-class support
  • Adjust logistics as needed and communicate changes
  • Ensure appropriate program logistics, materials, food and beverage delivery
  • Create and monitor timeliness/due dates for pre-read and program materials and keep track of a variety of programs in different phases of readiness
  • Arrange any special program logistics (tours, off-site dinners, etc)
  • Correspond with the appropriate units to ensure that the classroom space, audio-visual equipment, and other faculty-specific needs are functioning well and in place for each program
  • Work with internal/external vendors to obtain program materials and services
  • Collect, review and summarize program evaluations making recommendation for improvement and implement those approved
  • Promote continuation of program offerings when possible

Business Development

  • Maintain customer relationships with program participants to promote and sell other Executive Education public and custom programs and services to participants.  This includes outward bound sales calls and other communications with past sending companies.
  • Promote the EE portfolio/certificate options and other services including coaching, consulting and custom programs
  • Serving as a member of the new product development team for Open Enrollment and Custom Programs international and domestic
  • Provide feedback to the Marketing and Sales staff on program content changes, revisions, and editing of brochures, email campaigns and other marketing communications.
  • Pass on leads for additional business opportunities to Professional Development, Business Development and Portfolio Managers.

Faculty Relationship Management

  • Initiate and develop strong faculty relationships
  • Liaise with program faculty on program materials, logistics planning, Visa needs and delivery including development of content.
  • Act as liaison to the faculty during the program and provide relevant participant feedback on the content

Serve as an Organizational Contributor

  • Participate in project relevant to the promotion and improvement of Executive Education/Ross School of Business including special project assignments.

Required Qualifications*

  • A degree in Business Administration or an equivalent combination of education and relevant experience.
  • Excellent writing skills, proofing skills, and creative writing abilities.
  • Demonstrated project management and organizational skills; strong attention to detail
  • Proven ability to successfully interact with a diverse group of people while interacting with students, faculty, and the public both pleasantly and professionally. 
  • Ability to establish and maintain good working relationships and effective channels of communication at multiple levels inside and outside the organization.
  • Excellent communication skills, diplomacy, discretion, and presentation skills
  • Must be able to handle ambiguity. 
  • Ability to work independently and to exercise initiative
  • Must have demonstrated ability in problem identification and resolution with excellent analytical skills, facilitation skills and previous budgeting experience.
  • Must be self-motivated and have the ability to work effectively in a dynamic environment
  • Ability to work independently, with minimal supervision, ability to manage and meet inflexible deadlines.
  • Must be a quick learner with the ability to multi-task.
  • Proficiency in MS Office applications (Word, Excel, PowerPoint)

Desired Qualifications*

  • Previous experience in the development and coordination of Executive Education programs or events is highly preferred.
  • 2 or more years corporate experience
  • Experience developing and monitoring program budgets
  • Fluent in Mandarin

Additional Information

Skills Testing

  • Skills testing may be required.

Physical Demands/Work Environment 

  • Requires the ability to travel to various locations to conduct work
  • The person in this position routinely communicates with Faculty and Corporate Executives
  • The person in this position routinely presents at events and client engagements
  • The person in this position routinely moves through the facility to attend meetings/events and access files or information
  • The person in this position routinely moves books and class materials weighing up to 20 pounds to class locations or other venues for student residencies or other events.
  • Domestic and/or international travel is required
  • Will require work during early mornings, nights, and/or weekends
  • May require on-call hours

The statements included in this description are intended to reflect the general nature and level of work assigned to this classification and should not be interpreted as all-inclusive.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.