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To be considered for this position, candidates must include a cover letter specifying the shift in which they are interested in addition to the interest in and qualifications for this position. The cover letter should be the first page of your resume and uploaded as one document.

Job Summary

Exercise professional judgment, in the resolution of complex, unusual and mitigating student situations. Review application documents (including comprehensive family financial statements, federal tax returns, and additional supporting material) containing confidential information for the accuracy and completeness.  Request additional information where necessary and interpret for use in need analysis. 

Implement existing financial aid programs and assist in development of new programs. 

Provide quality customer service by; providing specific and general information regarding financial aid programs, processing financial aid application material, and assisting the student/ family in making reasonable decisions based on financial aid implications.

Provide professional representation of the Office of Financial Aid and the University of Michigan at University functions.

Act as liaison to selected University offices and; represent OFA at workshops, college nights, and other financial aid events.

RELATED DUTIES:

  • Assist in the development and writing of new procedures, policies, forms, instructions and manuals.
  • Assist in other areas as assigned by unit Assistant Director.
  • Maintain records, serve on committees and prepare special reports.
  • Evaluate, resolve, or refer complex problems to Assistant Director for Client Services.
  • Represent the Office of Financial Aid at professional conferences and workshops.

Responsibilities*

43 %    Review application documents (including comprehensive family financial statements, federal tax returns, and additional supporting material) containing confidential information for the accuracy and completeness.  Request additional information where necessary and interpret for use in need analysis.  Exercise professional judgment, in the resolution of complex, unusual and mitigating student situations.

42%     Counsel and advise students and parents (individually and in groups) on financial aid policies and procedures when needed.  Assist students to make responsible financial decisions.  Refer students to other offices and agencies as appropriate.

10%     Maintain thorough knowledge of legislation and regulations governing financial aid programs, need analysis methodology, federal and state tax laws and office policies and procedures. Implement existing financial aid programs and assist in development of new programs.

 Maintain complete working knowledge of policies and procedures of the University as a whole to provide a comprehensive student service network.

4%     Maintain thorough knowledge of Office of Financial Aid need analysis and packaging software.

Utilize the existing University mainframe systems and/or client server software, any supporting applications, and OFA Network applications and software for the accurate and timely completion of processing, counseling, and reporting assignments.

1%     Work on committees and provide input to OFA and other University offices and/ or professional organizations as requested on underrepresented minority issues.

Required Qualifications*

A Bachelor’s degree or an equivalent combination of education and experience is necessary.  Ability to make independent decisions, appropriately utilize professional judgment and to interpret federal/state/institutional regulations/policies/procedures a must.

Three years or more years of experience in financial aid or closely related field is required.

Experience in counseling and/or student services.

Underfill Statement

This position may be underfilled at a lower classification depending upon the qualifications of the selected candidate.

Additional Information

SUPERVISION RECEIVED

Functional supervision is received from the Senior Aid Officers assigned to the unit and from the Assistant Director for Client Services.

General supervision is received from the Assistant Director for Client Services.

SUPERVISION EXCERCISED

Some functional supervision may be exercised over temporary staff.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.