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Responsibilities*

This is an hourly position for current/incoming UM-Dearborn students (work-study preferred).

As a part of the University Unions & Events (UUE) team, the Student Operations Team serve as building leaders by offering front line customer service and behind-the-scenes support to many campus events. By providing accurate and attractive room set-ups, tear-downs and functioning A/V equipment in UUE facilities, this team ensures successful events and meetings on campus.  The UUE Student Operations Team helps to ensure positive experiences and a sense of community throughout the University of Michigan-Dearborn. Ambassadors are also responsible for providing many other services throughout the buildings, some of which are listed below.

We are looking for student leaders who are interested in developing a student and guest focused community at UM-Dearborn. The University Unions & Events team presents a unique opportunity for students to serve in a student management capacity in the buildings and on campus, and we are seeking applications from students who can contribute successfully and positively to our community.

Responsibilities

  • Open and close meeting rooms, event spaces, and maintain building security cooperatively with Public Safety.
  • Perform room set-ups and take-downs for events and programs including tables, linens, chairs, podiums, coat racks, staging, and other furnishings (repeated heavy lifting required).
  • Set-up and troubleshoot with audio-visual equipment (projectors, laptops, sound cords, VGA cords, microphones, speakers, etc).  Specific training will be provided.
  • Represent the University of Michigan-Dearborn in a professional and courteous manner, providing a positive experience throughout the University of Michigan-Dearborn.
  • Respond quickly and appropriately to guest requests, complaints, and inquiries.
  • Attend scheduled staff or other assigned meetings.
  • Keep precise records of all transactions and situations.
  • Maintain a clean and organized work environment.
  • Ensure guest, customer, staff, and building safety, security, and cleanliness.
  • Act in accordance with, and enforce, all University and department policies and procedures.
  • Other duties as assigned by supervisor and the UUE Building Managers.

 

Required Qualifications*

 

  • Current degree-seeking student enrolled at UM-Dearborn, at least part-time

  • Minimum cumulative GPA of 2.5 and must maintain GPA during employment

  • Lack of judicial or honors offenses

  • Excellent communication skills (written, verbal, and interpersonal)

  • Knowledge of University of Michigan-Dearborn and surrounding community

  • Possess good organizational skills, initiative, attention to detail, and positive attitude

  • Desire to assist others and provide excellent customer service as an individual and as part of a team

  • Demonstrate professional etiquette in person and on the phone in all interactions

  • Able to make sound decisions

  • Able to lift/move 50 lbs. or more repeatedly

  • Able to work flexible schedule. Shifts vary: days, nights, weekends.

  • Able to work for an entire semester; prefer commitment of atleast two semesters

Background Screening

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks will be performed in compliance with the Fair Credit Reporting Act.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.