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A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

The School of Dentistry is seeking an enthusiastic, qualified systems administrator to play an active role in the support of the School’s infrastructure and planning as we move to a cloud based electronic health record.


• Responsible for Installing, configuring and maintaining both Windows and Apple Servers in accordance with established IT policies and procedures
• Maintain backups and recovery of servers/data
• Develop comprehensive technical implementation and upgrade project plans
• Responsible for packaging applications, curating software library, and managing all related licensing concerns
• Network print server configuration and maintenance
• Responsible for configuring and maintaining DHCP and DNS related servers and management applications.


There will be evolving needs and opportunities that require a flexible approach to adapt to the continually changing and evolving work of supporting technologies we support.

 

Responsibilities*

 

System Administration
  • Maintain Windows servers and client workstation deployment and patching
  • Review existing and author new Group Policies for systems
  • Managing the Microsoft Windows and Apple computer imaging infrastructure, including MDT and related scripts
  • Packaging applications, curating software library, and managing all related licensing concerns
  • Conduct routine hardware and software audits of workstations and servers to ensure HIPAA compliance and adherence to established standards, policies, security, and configuration guidelines
  • Network print server configuration and maintenance
 
 
Support
  • Provide Tier II technical support and service restoration for production environment
  • Work closely with helpdesk to complete Tier II incidents and service requests
  • Provide technical consultation, analysis and problem resolution for unique clinic environments
  • Work with peers across the school and University to find and develop technical solutions
  • Technical mentor for Desktop Support
  • Liaison between technical staff and vendors
  • Collaborate with technical teams and vendors to enhance functionality, security efficiencies and implement integrations to existing and new technologies
 
Functional and technical coordination of projects
  • Utilize collaborative methods and documentation tools to provide high level of service quality
  • Communicate regularly and openly with participants of disparate interests in an engaging transparent manner using a variety of media
 
Other systems projects as assigned

Required Qualifications*

• Bachelor's Degree in Computer Science or a related field or equivalent combination of education and 2-4 years professional experience

• Experience configuring and administering a Microsoft Active Directory Forest and or Domain 

• Experience with Microsoft Windows server and desktop Infrastructure

• Experience configuring Microsoft Active Directory Group Policies

• Experience with Apple OSX and iOS desktop and laptop infrastructure

• Knowledge of VLANS, Wi-Fi, firewalls, switches/routers

• Advanced knowledge of networking, TCP/IP, DHCP, and DNS

• Experience supporting and maintaining Cloud apps and services (ex. AWS, Azure…)

• Knowledge of Backup Exec and Tivoli Storage Manager 

• Demonstrated analysis and technical problem solving 

• Excellent attendance record

• Excellent attention to detail

• Excellent ability to multitask

 

Communication:

  • Ability to communicate technical concepts and information effectively
  • Strong customer service skills, excellent verbal and written and interpersonal skills

 

Flexibility:

  • Ability to occasionally work flexible hours (early morning, early evenings or weekend maintenance windows)
  • Ability to adapt to change
  • Ability to constructively voice options and alternative approaches

 

Creative Problem Solving with Strategic Thinking 

  • Defines a problem, analyzes causes, targets possible solutions, communicates the best solution and develops action plans
  • Continually evaluates existing processes, products or services and uses creativity to improve upon them
  • Anticipates problems, takes advance actions, solicits resources to solve them
  • Builds a case for action; involves others in the decision-making process; communicates decisions
  • Discerns when it is necessary to seek authorization
  • Accommodates multiple demands for commitment of time, energy, and resources
  • Advocates strongly for new ideas, processes and/or service in order to increase efficiency, quality, and customer/client satisfaction
  • Prepares organization/unit (through words and examples) to anticipate change
  • Continues to improve methods to collect and analyze data for decision making
  • Assesses long term consequences when implementing short term solutions
  • Outlines criteria that enable others to be more efficient

Desired Qualifications*

• Experience with Microsoft Windows and Apple desktop and laptop imaging
• Experience developing and/or maintaining PowerShell, VBScript, DOS batch, or other scripting languages
• VMWare experience a plus
• Experience supporting Digital Imaging and/or PACS servers and client applications
• Knowledge and experience with HIPAA compliance regulations and security
• Experience supporting Digital Imaging and/or PACS servers and client applications
• Experience supporting and maintaining Infrastructure as a service (ex. AWS, Azure…)

 

Work Locations

This position is for the School of Dentistry, located at 1011 N. University Ave.

Background Screening

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks will be performed in compliance with the Fair Credit Reporting Act.

Mission Statement

The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future.  The University of Michigan is committed to foster learning, creativity and productivity, and to support the vigorous exchange of ideas and information, not only in the classroom but in the workplace by: 

  • Creating a work environment in which people treat each other with respect and dignity, regardless of roles, responsibilities or differences. 
  • Providing support, direction and resources enabling us to accomplish the responsibilities of our jobs and to reach the goals that are set for professional and personal growth.

MDentistry Mission: advancing health through education, service, research and discovery.

MDentistry Core Values: Compassion, Leadership, Excellence, Responsibility, Trust, Creativity, and Inclusion.

HRSC Guiding Principles: (We CARE2 by providing excellent: Customer Service, Communication, Attention to Detail, Accuracy, Respect, Reliability, Efficiency & Ethics)

The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future.  The University of Michigan is committed to foster learning, creativity and productivity, and to support the vigorous exchange of ideas and information, not only in the classroom but in the workplace by:  -Creating a work environment in which people treat each other with respect and dignity, regardless of roles, responsibilities or differences.  -Providing support, direction and resources enabling us to accomplish the responsibilities of our jobs and to reach the goals that are set for professional and personal growth.

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.