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Job Summary

Provide peer support to parents and families of babies in the Newborn Intensive Care Unit (NICU).


Offer peer support and personal assistance to NICU families. Support the health care team to provide welcome and orientation of families to the NICU: parent space in the single patient room, Get Well Network, NICU family lounge and amenities, meal trays, nesting rooms, Mott Family Resource Center, cafeteria and navigating the health center. Provide support to parents immediately after delivery. Facilitate and coordinate unit programs (e.g. parent activities, library cart, Second Saturday Parent Lunches, Parent Mentor Program, Holiday Open Houses, holiday gifts for parents). Assist mothers with breast-feeding support: breast pump orientation, lactation rooms, sterilizing supplies, milk storage, labeling of bottles, Milk Room and supplies. Promotes the emotional and personal comfort of families that assures the highest standard of care for them. Facilitates communication between families and health care members to provide a seamless inpatient experience. Assist in preparing and educating families, whose babies are known NICU admits, through peer support and unit tours. Provide support and act as liaison for mothers after birth. Coordinate and facilitate NICU volunteers. Oversee maintenance of nutrition room, family lounge, nesting rooms, cameras and printers. Assist with scheduled family activities. Receive donations and thank donors. Participate on unit committees: Family Advisory Council, Family Centered Care and other committees as designated by NICU nursing leadership. Liaison to other departments and staff: Charge nurse, Social Work, Lactation Consultant, Child Life, Spiritual Care, Mott Unit Hosts, Family Resource Center.

Required Qualifications*

Personal parent experience in the newborn intensive care environment.  Demonstrated excellent customer service (i.e. friendly, courteous, sensitive, empathetic, tactful, works well with others, sense of team-spirit).  Ability to work independently in an ever-changing and potentially stressful environment.  Demonstrated excellent interpersonal skills in oral and written communication.  Demonstrated strong organizational skills (dependability, initiative, ability to prioritize, good judgment, ability to accept direction).  Capable of relating to a diverse cultural and demographic background.  Understanding of concepts of Patient- & Family-Centered-Care.  Basic computer skills.

Desired Qualifications*

Personal parent experience in the UMHS NICU.  Personal experience in providing mother's own milk for her baby.  6 - 12 months experience (work and/or volunteer) within acute health care setting.  Post high-school education.

Work Schedule

This is a 20 hour/week position.  Work schedule is designed around peak family need hours.  Shift time is 2:00 PM - 10:30 PM and to include weekend and holiday coverage. Two 8 hour shifts one week and three 8 hours shifts the next week.

Additional Information

General supervision received by NICU Clinical Nursing Director and/or Supervisor


Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.