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Job Summary

The Medical School’s Michigan Clinical Research Unit (MCRU) in the Michigan Institute for Clinical and Health Research (MICHR) seeks a qualified Patient Services Associate who is a motivated self-starter to join our Clerical Support Team. 


Coordinates the operational activities of a clinical research practice, functioning as a team lead and providing relief support on a regular basis for co-workers. Coordinates and facilitates communication between study teams and staff as needed.  Provides customer service by facilitating business processes including appointment scheduling utilizing MCRU’s own scheduling portal and Mi-Chart and Cadence.

Will back up Patient Service Assistant with check-in and check-out and clerical office business functions.

Required Qualifications*

Two to three years’ experience in a clinical setting, either inpatient or outpatient. Must have; organizational skills, problem solving skills, and excellent interpersonal and communication skills. Basic medical terminology competency is required with at least six months’ experience working in a medical environment. Applicants must demonstrate having worked positively in a team orientated atmosphere and managing a fast paced work environment.  Ability to successfully interact with diverse individuals, including: PI’s, nurses, participants and families; excellent computer skills, including experience with Mi-Chart, Cadence and CareWeb.

Desired Qualifications*

Previous experience with U of M software systems such as Mi-Chart, Cadence, and Outlook (email) are preferred. Previous experience in a Research Environment. Advanced computer skills including; Access, Excel, & Word.

Work Schedule

Days - some weekends; this is a 32 hour per week position.

Work Locations


Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.