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Responsibilities*

  • Greet patients arriving for clinic visits, verify appointment status and process electronic check-in and check-out ensuring patient completeness of necessary documentation.
  • Screen, route and respond to phone inquiries from patients, staff, referring physicians and the public.
  • Schedule and reschedule appointments in MiChart, document as appropriate. Prepare patient itinerary and all other appropriate correspondence. Provide patient with appropriate educational/preparation information for appointment.
  • Obtain and verify patient registration demographic information and obtain accurate patient insurance information, updating as necessary by contacting the registration department for patient.
  • Call patients to remind them of upcoming appointments.
  • Collect cash and credit card payments from patients using established guidelines to determine patient pay portion and provide receipt of payment.
  • Reconcile clinic cash collections daily according to specified clinic standards.
  • Work directly with physicians and nurses regarding patient concerns/issues/questions

Required Qualifications*

  • Adheres to high standards of teamwork by demonstrating adaptability, flexibility and consistently shares information and resources with others.
  • Documented history of excellent attendance and punctuality.
  • Effective time management skills/consistently uses available time effectively.
  • Excellent customer service skills.
  • Excellent interpersonal and communication skills (e.g. ability to provide and receive Constructive feedback, seeks constructive approaches to resolving workplace issues).
  • Strong attention to detail.
  • Works well with minimal supervision.
  • High school diploma or GED.
  • 0-2 years of experience.
  • Exceptional interpersonal skills and the ability to work well in a team setting.
  • Demonstrates active listening, written, verbal and information technology skills.

Desired Qualifications*

  • Working knowledge of MiChart (Cadence, EpicCare).
  • Familiarity with medical terminology.
  • Experience in a health care environment.
  • Experience working within a large, complex health care setting.
  • Knowledge of university policies & procedures.

Work Schedule

Days Monday – Friday hrs may vary 7:30am – 6:30pm

Must be able to work at least two late days

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act.

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.