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A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

Integrative Systems & Design (ISD) is seeking a motivated individual who can be responsible for the development, implementation and maintenance of IT systems that support ISDs mission in interdisciplinary education.  ISD is an academic unit of the University based in the College of Engineering. ISD integrates the depth and breadth of intellectual resources of the College of Engineering and its academic departments, and of the University at large - including interactions with Art and Design; Business; Literature, Science and Arts; Medicine; and Public Policy - into uncommon educational opportunities.

ISD programs are offered on campus, as well as through collaborative learning environments in locations throughout the world. Its courses and degree programs blend the best of all these modes of learning. ISD is ranked among the top tier-one universities in the United States in best online engineering programs.

This position focuses on the unique IT challenges related to supporting an organization providing dynamic learning experiences.  It has many opportunities to collaborate both within and external to ISD, requiring the ability to communicate with both technical and non-technical staff. A strong interest in working to develop innovative technical solutions to assist with improving business processes is essential. Because this position is responsible for recommending and working with the Technical Team to design and develop these systems, it allows for creativity to identify the answer to the problem and then use technical expertise to implement the solution.

Job Function/Duties:

Serve as IT lead for the ISD, working internally to create and implement solutions to improve business processes and support the unique IT needs of a department providing online credit and non-credit education. Serve as the information technology liaison across all ISD teams, as well as the College of Engineering, and other University units. Responsible for IT technical support services for infrastructure in support of ISD mission including data security. Provide IT-related support in the implementation of new technologies for both live and online course delivery.

Responsibilities*

35% - IT Systems Support of Business Processes

  • Work with system users to obtain process requirements and with the technical and instructional design teams to contribute to the design, development, and implementation of IT solutions to improve business processes within the Division. Identify inefficiencies and recommend enhancements where appropriate. Identify and integrate data sources from around campus.  Attend Division leadership meetings when relevant topics are on the agenda. Serve as ISD IT representative on College and University committees, as appropriate.

  • Work with users, business process owners, and Technical Team to manage project priorities and deadlines.

35% - IT Liaison and Support

  • Responsible for maintaining and updating hardware, network, software, and technical services.

  • Identify and resolve hardware and software issues with ISD systems. Call out IT problems with other IT staff and CAEN/ITS customer support groups to ensure timely problem resolutions and customer satisfaction.

  • Perform server, network, and desktop administration tasks and troubleshooting in local networks. Identify solutions and write administration scripts to better the reliability and resiliency of ISD systems. Schedule related meetings and provide technical trainings and presentations. Manage software licensing for the Division.

  • Assist with purchases of IT-related products and services that support the complex systems used to provide the core functions of the Division. Monitor, evaluate, and maintain systems and procedures to protect the Division's IT systems and databases from unauthorized users.

20% - IT System Security

  • Coordinate any responses to data security breaches with the Unit Administrator, CAEN, and ITS response team. Maintain and actively review IT security logs and data back-ups to maintain integrity of systems and data.

  • Collaborate with Unit Administrator on responding to IT audits and risk assessments including the IT Credit Card Environment Risk Assessment Treatment Plan. Make recommendations on the risk level, priority status, feasibility, and action steps for each control item. Coordinate mitigation plans with other relevant ISD and ITS staff.

10% - Educational Labs and IT Support for Course Setup

  • Provide support to both instructors and students via setup of course software and troubleshooting issues for courses. This includes typical helpdesk support, along with both virtual and hardware lab support.

Required Qualifications*

  • Bachelor's degree in Computer Science or similar field, or equivalent combination of education and experience.

  • Minimum 5 years of progressive professional experience working in an IT-related function.

  • Demonstrated experience developing and acquiring technical solutions to improve business processes.

  • High level of proficiency with a wide range of server software, platforms, and networks including Microsoft Windows Server platforms.

  • Experience with tools and techniques to support application running in modern web environment (eg. Tomcat Web Server, Windows Scripting, Python)

  • Experience managing and maintaining databases (MySQL, Oracle, etc).

  • Understanding of data compliance and security with various regulations (e.g. FERPA, PCI). 

  • Experience developing and/or maintaining PowerShell or other scripting languages

  • Ability to work independently as well as collaboratively in team environments, and to interact in a professional, friendly, and approachable manner.

  • Demonstrated ability to use formal/informal networks to accomplish tasks and objectives.

  • Exercise good judgment and discretion with sensitive and confidential matters.

  • Excellent communication and customer service skills.

  • Strong organization skills with attention to detail.

  • Strong analytical skills and ability to identify and resolve complex problems.

  • Ability to adapt to changing assignments, multitask, and successfully meet deadlines.

NOTE: Most work is completed during regular business hours. Occasionally, with new system upgrades or server fixes, work must be completed during odd hours of the night or on weekends. 

Desired Qualifications*

  • Knowledge of University IT tools, data sources, and learning management systems.

  • Experience in customization of customer service support and workflow management software systems (e.g., Footprints, JIRA).

  • Ability to construct advanced queries across multiple databases to create management reports.

  • Basic programming knowledge and interest in open source projects.

  • Clear and balanced vision of how technology can be used in support of teaching and learning.

  • Experience performing quality assurance testing and system improvement.

  • Knowledge and flexibility to support different operating systems

Underfill Statement

This position may be underfilled at a lower classification depending on the qualifications of the selected candidate.

The actual title for the position (Applications Programmer/Analyst Senior or Applications Programmer/Analyst Intermediate) and compensation will be determined based upon the candidate’s level of education and experience.

Additional Information

Michigan Engineering’s vision is to be the world’s preeminent college of engineering serving the common good. This global outlook, leadership focus and service commitment permeate our culture. Our vision is supported by a mission and values that, together, provide the framework for all that we do.  Information about our vision, mission and values can be found at: http://strategicvision.engin.umich.edu/.

The University of Michigan has a storied legacy of commitment to Diversity, Equity and Inclusion (DEI). The Michigan Engineering  component of the University’s comprehensive, five-year, DEI strategic plan—along with updates on our programs and resources dedicated to ensuring a welcoming, fair and inclusive environment—can be found at: http://www.engin.umich.edu/college/about/diversity.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.