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Job Summary

Medical Assistant Float to assist in all areas of the Rheumatology Clinic. This role includes supporting multiple nurses in our busy outpatient specialty clinic office setting. The majority of time spent will be retrieving and processing telephone and computer messages from multiple telephone lines. Additionally this role will include assisting in delivery of direct patient care. Medical Assistant Float will cover for time off and vacation requests.


Adheres to high standards of teamwork by demonstrating adaptability, flexibility and consistently shares information and resources with others. Documented history of excellent attendance and punctuality. Effective time management skills/consistently uses available time effectively. Excellent customer service skills. Excellent interpersonal and communication skills (e.g. ability to provide and receive constructive feedback, seeks constructive approaches to resolving workplace issues). May be required to work overtime. Strong attention to detail. Works well with minimal supervision.

  • Assist with prescription refills.
  • Assists with telephone triage.
  • Basic clerical tasks that require proper telephone technique, intermediate typing ability, computer and data entry skills.
  • Maintain supplies.
  • Obtain insurance authorizations.
  • Provide patient with appropriate educational/preparation information for procedures.
  • Retrieve laboratory reports.
  • Work directly with physicians and nurses regarding patient concerns/issues/questions.
  • Work in MiChart (notes, update patient medication lists).
  • Enroll and monitor patients that are on immunosuppressant medications.
  • Patient intake (e.g. documenting chief complaint, vital signs, height, and weight).

Required Qualifications*

  • High school diploma or General Education Development (GED) credential.
  • Graduation from medical assistant program.
  • Knowledge of basic medical terminology.
  • Ability to spell correctly and use proper grammar.
  • Demonstrated prior excellent attendance and punctuality.
  • Demonstrated effective time management skills/consistently uses available time effectively.
  • Demonstrated excellent customer service skills.
  • Demonstrated excellent interpersonal and communication skills (e.g. ability to provide and receive constructive feedback, seeks constructive approaches to resolving workplace issues).
  • Demonstrated strong attention to detail.
  • Able to work in a fast paced customer friendly environment.
  • Moderate standing/walking, as well as, lifting, positioning, pushing and/or transferring patients.
  • Demonstrated actively listening, written, verbal, and information technology skills.

Desired Qualifications*

  • Previous experience in Ambulatory Care clinical setting.
  • Mi-Chart experience preferred.
  • Clinical data entry.
  • Lab monitoring programs.
  • Knowledge of University and Department of Internal Medicine policies and procedures.
  • Certification as a medical assistant. 
  • Experience working within a large, complex healthcare setting. 

Work Schedule

40 hours/week. Full-time. Days, Monday through Friday, 9:00 am - 5:30 pm, hours may vary.  Location:  Internal Medicine, Area A in Taubman Center.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.