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A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position, your salary requirements, and outline skills and experience that directly relate to this position.

Job Summary

ABOUT THE STEPHEN M. ROSS SCHOOL OF BUSINESS
The Stephen M. Ross School of Business at the University of Michigan is a diverse learning community grounded in the principle that business can be an extraordinary vehicle for positive change in today's dynamic global economy. The Ross School of Business mission is to develop leaders who make a positive difference in the world. Through thought and action, members of the Ross community drive change and innovation that improves business and society.

Ross is consistently ranked among the world's leading business schools. Academic degree programs include the BBA, MBA, Part-time MBA (Evening and Weekend formats), Executive MBA, Global MBA, Master of Accounting, Master of Supply Chain Management, Master of Management, and PhD. In addition, the school delivers open-enrollment and custom executive education programs targeting general management, leadership development, and strategic human resource management.

Purpose
This position advises students regarding academic and co-curricular global learning opportunities beyond the traditional classroom at Ross.  The Global Education Advisor will also have responsibility in the applications and admissions process to Global Initiatives programs, program development, intercultural learning development, health and safety compliance, and on-site leadership of programs.  This position may have supervisory responsibility.

Responsibilities*

Advising

  • Act as the main point of contact and advisor for Ross students (and non-Ross UM students interested in participating in Ross programs) regarding academic and co-curricular global learning opportunities beyond the traditional classroom and support the integration of these programs into their degree programs.
  • Advise students about program design and requirements, including but not limited to student learning goals, course selection/equivalencies, and application guidelines.  Advising takes place through walk-in hours, individual appointments, and via telephone and email. 
  • Respond to student, parent, faculty and staff inquiries during the various stages of off-campus program participation including pre-application, pre-departure, on-site, and post-experience.
  • Act as content experts and coaches in international education and help Ross students design, navigate and integrate their experiences. 

Program Development

  • Manage the development and execution of a portfolio of sponsored academic and co-curricular programs. 
  • Gather information on partner institutions, organizations, or field sites – through conversations, research, and site visits. 
  • Work with a portfolio of partner institutions, organizations, and faculty closely throughout the entire process of program development through post-program evaluation.

Application and Admissions Management

  • Coordinate and manage applications and make admissions/participation decisions for Global Initiatives programs either independently or in consultation with an admissions committee. 
  • Maintain accurate student records and prepare reports for areas of responsibility.
  • Develop and inform the application and admissions processes, in concert with the Global Initiatives team.

Pre and Post-Departure Program Development

  • Promote intercultural learning and student development through the design and delivery of orientation programs, online learning content, presentations, and written educational materials.

Health and Safety Compliance/Emergency Response

  • Ensure compliance with UM and Ross travel policies and requirements listed in our Standard Practice Guides.  Advise students, faculty and staff on these policies. 
  • Review and develop student health and safety plans and develop recommendations as appropriate. 
  • Participate in on-call emergency rotation and provide initial guidance and consultation for emergency issues involving student travelers. 
  • Advise on-the-ground responders as to the proper course of action in compliance with established UM policies and procedures.

On-Site Program Leadership

  • Play the staff lead role on short-term programs, ensuring high-quality execution and helping students meet development and learning goals through leadership, reflection, and attention to individual student needs and circumstances. Advisors must possess and exercise excellent judgment and high level crisis management ability.

Supervision

  • Provide supervision and ongoing professional development for temporary student staff.

Required Qualifications*

 

  • Bachelor’s degree and a minimum of 2-3 years of related experience or equivalent combination of education and related experience required.
  • Contibutes to a postive work community by approaching work with diversity, equity, and inclusion in mind; treats others with respect, dignity, and in a manner where individuals feel they belong; listens, values feedback, and learns from the perspectives of others.
  • Superior interpersonal skills and must be able to communicate positively and effectively, working with a very diverse group of colleagues, faculty, staff, students and visitors.
  • Positive customer service-oriented attitude, flexibility and the ability to work both independently and as a team member are critical.
  • Must have excellent judgment and discernment.
  • Must be able to function productively in an ever-changing, fast-paced environment.
  • Must be able to set priorities, exercise initiative, work simultaneously on numerous projects and meet/negotiate deadlines on a daily basis.
  • Must be supportive of, and participate in, change initiatives to improve service, efficiencies and/or productivity.
  • Must have experience traveling abroad, whether professionally or as an individual or student.

Desired Qualifications*

  • 3-5 years of direct experience in international education.
  • A master’s degree in a related field.
  • Strong preference for a candidate who has lived, studied, or worked abroad.
  • Fluency in a foreign language preferred.

Additional Information

Skills Testing
Skills testing may be required.

Physical Demands/Work Environment
The person in this position routinely communicates with students about programs, events, and activities.
The person in this position routinely presents information at events.
The person in this position occasionally moves through the building to attend meetings/events and access files or information.
The person in this position routinely moves materials weighing up to 20 pounds throughout the School or to other University venues for presentations or meetings.
May require work during early mornings, nights, and/or weekends.
Able to travel internationally to developing countries. 

Michigan Ross values a culture of diversity, equity, and inclusion. We are committed to the development of diverse and culturally intelligent staff who thrive and contribute to a positive and inclusive environment.

The statements included in this description are intended to reflect the general nature and level of work assigned to this classification and should not be interpreted as all-inclusive.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.