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Job Summary

Learning & Professional Development (LPD) is a central provider of the University’s career and professional development services.  LPD plans and delivers 200 events with over 4300 enrollments annually to all four campuses.  It is a fast paced organization that relies on a small and highly collaborative team who are passionate about creating valuable development opportunities that enhance performance and strengthen leadership at the University of Michigan.

LPD has an immediate opening for a Training Assistant Associate.  The successful candidate will provide a passion for our unit’s mission, excellent customer service, strong organizational skills and tech savvy in support of our business operations for LPD and within the department of Organizational Learning.

LPD as a part of the University Human Resources department seeks to recruit and retain a diverse workforce as a reflection of our commitment to serve the diverse people of Michigan, to sustain the excellence of the university, and to offer our students richly varied disciplines, perspectives, and ways of knowing and learning. 

Responsibilities*

Act as the registrar and manage MyLinc learning management system to enroll participants and maintain their training history

Handle complex inquiries regarding courses, schedules, registration/cancellation policies and course interest lists

Follow up in person or prepare correspondence to resolve customer questions, issues and concerns

Create reports and organize data to monitor enrollment trends and measure effectiveness of programs and services

Manage logistical needs for all programs, conferences and special events, including coordinating training materials and supplies, securing event facilities, overseeing catering arrangements and travel arrangements for speakers

Back up front desk receptionist with greeting and routing customers and visitors, answering multi-line telephone, and handle routine inquiries

The successful candidate may perform other duties as assigned in order to support the goals and objectives of the department. The statements included in this description are intended to reflect the general nature and level of work assigned to this classification and should not be interpreted as all-inclusive.

Required Qualifications*

High school diploma, or equivalent combination of education and experience.  Proficient computer skills in the Microsoft Suite and ability to learn quickly and adapt to new computer software and technologies.  Strong customer service orientation.  Excellent interpersonal and communication skills, with ability to relate to staff, faculty and administrative leaders.  Strong attention to detail and ability to multi-task and meet deadlines. Ability to thrive in a team environment

Desired Qualifications*

Two+ years of customer service experience,  Strong problem solving skills and takes initiative.  Has some experience using MyLinc learning management system (LMS) or with other LMS’s.  Understanding of decentralized and academic work environments within a public setting

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.