How to Apply
A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
- Providing customer service as a first point of contact via phone and walk-in customers
- Responding timely and accurately to customers about payroll issues and policy questions
- Directing customers to appropriate resources when the Customer Service Section is unable to resolve customer issues
- Documenting all incoming calls and walk-in customers into the ServiceLink database, along with forms distribution and transaction processing
- Processing daily forms which include Lost Check Affidavits and corresponding check reissues, Direct Deposit and US Mail Authorization forms, and the Returned Item Report via Bank of America's CashPro system
- Processing rotatable duties such as various banking processes which include (direct deposit recalls, stop payments and confirmation of positive pay and ACH files). Other rotatable duties include preparing check stock for all payroll processes, sealing checks and advices, maintaining check sealer machine, entering new and existing Cobra payments, updating U.S. W4 and MI tax forms and processing incoming and outgoing departmental mail
- Completion of high school education with two or more years of experience in a business office
- Ability to effectively interact with customers via the telephone or in-person so that problems are identified and resolved in an accurate and timely manner
- Must demonstrate great attention to detail
- Must be pro-active and collaborative
- Strong interpersonal skills including the ability to effectively communicate and work with a variety of individuals and units across campus
- Must be willing to work independently and as part of a team
- Working knowledge of PC's and desktop software, preferably Word and Excel
- Must be adaptable as technology and procedures are refined and changed
- Payroll and timekeeping experience in a college or university environment
- Experience with PeopleSoft software
The University of Michigan, with an operating budget of $6 billion, is a leader in higher education. The Finance Division reports to the Executive Vice President and Chief Financial Officer and partners with the University community to provide the financial infrastructure essential to being one of the world's greatest public universities. We are comprised of several units including Treasury, Financial Operations, Procurement Services and Financial Analysis. Comprised of several distinct divisions, we share a common set of values and goals.
Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.