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How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

The Taubman Orthopaedic Surgery ACU has an opening for an experienced, self-motivated, team oriented, patient service assistant.


This position will include a variety of patient support tasks, including but not limited to: greeting patients, answering questions, using MiChart to check patients into clinic, collect payments, schedule appointments, submit x-ray orders, support the collection of patient reported outcome data, support the Welcome Kiosk activities and other clinic needs. The successful candidate will be required to participate in the ACU's lean initiatives, service excellence program, maintain M-Learning compliance, and be knowledgeable on regulatory agency requirements. 

Required Qualifications*

High school diploma or GED. 0-2 years of experience. The preferred candidate will have demonstrated excellent customer service skills, have an outgoing and welcoming personality. He/she will have previous experience working in an ambulatory care setting; will have demonstrated exceptional interpersonal communication skills, superior customer service, and have an exemplary attendance record. He/she will have the ability to manage stress effectively, suggest solutions to known problems, have a superior work ethic and handle multiple responsibilities. The candidate must be proficient using the Microsoft office suite with a typing speed of 50 wpm.

Desired Qualifications*

Previous experience working with Mi-Chart / Epicare / Cadence as well as knowledge of University policies and procedures is helpful.

Work Schedule

Hours will rotate monthly between 7:15 and 5:00. We utilize flex scheduling to off-set hours worked in excess of 8 hours in any one day.

Work Locations

Taubman Reception B, 2nd floor 

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.