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A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

The Stephen M. Ross School of Business at the University of Michigan is a vibrant and distinctive learning community grounded in the principle that business can be an extraordinary vehicle for positive change in today’s dynamic global economy. The Ross School of Business mission is to develop leaders who make a positive difference in the world. Through thought and action, members of the Ross community drive change and innovation that improves business and society.

Ross is consistently ranked among the world’s leading business schools. Academic degree programs include the MBA, Part-time MBA (Evening and Weekend formats), Executive MBA, Global MBA , Master of Accounting, Master of Supply Chain Management, Master of Entrepreneurship, Master of Management, BBA and PhD. In addition, the school delivers open enrollment and custom executive education programs targeting general management, leadership development, and strategic human resource management.

The Office of Undergraduate Programs (OUP) serves prospective and current BBA, preferred admission and Minor in Business students. The Program Officer, Academic Success will develop, plan, and execute a residential academic summer program for a targeted population of incoming Ross School of Business undergraduate students. This program will provide relevant coursework for credit and programming designed to provide a foundation for success as a Ross BBA student. This position will also contribute to programming through the first year of the Ross BBA for this population of students who were enrolled in the summer program.


  • Prepare and update program materials, communications, websites, newsletters, and presentations as necessary.
  • Assist with other academic success related programs including MREACH, Preparation Initiative and LEAD.
  • Review work log for all temporary program staff and approve time.
  • Oversee and maintain project timelines and deadlines.
  • Maintain central database for programs >Manage communication to other faculty and staff in the program as necessary
  • Monitor program effectiveness. Solicit and respond to feedback regarding various aspects of the program.
  • Gather program data using the most relevant method (survey design, survey administration, focus groups, etc.).
  • Analyze data, present findings and recommendations to program directors and recommend actions for future programming and continuous improvement.
  • Ensure that program costs remain within projected budget guidelines and execute events within budget.
  • Monitor expenses, conduct reconciliations, and prepare reports on activity costs. Collaborate with departments on campus to serve student needs

Required Qualifications*

  • Bachelor’s degree and a minimum of three to five years’ work experience with program coordination. Preferred experience with students at an educational institution and program management.
  • Experience supporting students in an academic program
  • Must have proven ability to successfully interact with diverse populations and to promote intercultural competencies.
  • Demonstrated project management, event planning and organizational skills; strong attention to detail.
  • Ability to exercise initiative as a critical member of a team and to work independently with high efficiency and productivity.
  • Professional demeanor and customer-service oriented manner.
  • Excellent oral and written communication skills.
  • Ability to work effectively in a fast-paced, dynamic environment with multiple and sometimes conflicting priorities.
  • Ability to manage multiple tasks and meet deadlines in a timely manner.
  • Excellent analytical, problem-solving and decision-making skills.
  • Ability to handle sensitive and confidential information.
  • Proficiency in MS Office applications (Word, Excel, PowerPoint, Access), website applications, and M Pathways Financials (or comparable system).

Desired Qualifications*

  • Experience with academic residential programs strongly preferred.
  • Experience working with a diverse population of college students preferred. Skills Testing Skills testing may be required. Physical Demands/Work Environment
  • The person in this position routinely communicates with students about programs, events, and activities.
  • The person in this position routinely presents information at events.
  • The person in this position occasionally moves through the building to attend meetings/events and access files or information.
  • The person in this position routinely moves materials weighing up to 20 pounds to classrooms for seminars or presentations.
  • Will require work during early mornings, nights, and/or weekends >May require living in a UM residence hall for duration of program during the summer
  • Local and domestic travel may be required for high school visits and presentations. The statements included in this description are intended to reflect the general nature and level of work assigned to this classification and should not be interpreted as all-inclusive.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.