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How to Apply

A cover letter and resume are required; the cover letter must be PAGE 1 of your resume. The letter should:

  • specifically outline the reasons for your interest in the position;
  • outline your particular skills and experience that directly relate to this position;
  • include your current or ending salary.

Job Summary

Information and Technology Services (ITS) at the University of Michigan has two (2) openings within the ITS Communications and Data Centers area for Telecommunications Specialists to install, maintain and repair cable distribution systems and associated hardware and equipment, as part of local, regional, national or global environments, in order to provide the University of Michigan with a world class communications network infrastructure.

We are currently seeking dedicated, flexible and experienced Telecommunications Specialists to provide first class customer support and repair.  Field Technician responsibilities include installing and servicing voice, data, video, VoIP and WiFi services and technologies.

Responsibilities*

  • Responsible for consistently displaying the highest quality of work and customer service.  Provides outstanding customer service and a high level of professional integrity.  Maintains customer rapport by listening to and resolving concerns and answering questions.
  • Establishes voice, data and video networks by running, pulling, terminating, and splicing cables; installing telecommunications equipment, routers, switches, multiplexors, cable trays and alarm and fire suppression systems; building ironwork and ladder racks; establishing connections; programming features; establishing connections and integrations; following industry standards; activating remote access tools; coordinating with contractors.
  • Verifies service by testing circuits, equipment and alarms; identifying, correcting or escalating problems.
  • Installs, maintains and repairs cable distribution systems, including in-building and outside building cable plant infrastructures (fiber optic, copper and coaxial).
  • Plans network or circuit installations by reviewing customer orders, plans, manuals and technical specifications; ordering and gathering equipment, supplies, materials and tools, assessing installation site; preparing an installation diagram.
  • Documents network by labeling and routing equipment and cables; recording configuration diagrams and specifications.
  • Performs site pre-inspections and coordinates post-construction audits.
  • Demonstrates quality service and accountability in the process of: resolving incidents and requests, resulting in accurate, timely, compliant and efficient solutions as evidenced by meeting operational metrics and customer needs.
  • Demonstrates relationship-building, effective communication skills and quality service in the process of collaborating with senior staff, on the use of products, tools, handling of sensitive data and resolving incidents, resulting in efficient, effective use of Operational tool sets, protocols and guidelines.

Organizational Competencies:

Successful candidates are expected to demonstrate the following organizational competencies:

Building Relationship / Interpersonal Skills:  Demonstrated ability to develop and maintain positive and cooperative relationships, inside and outside of work group, interacting in a friendly, open, honest and accepting manner.  Demonstrated ability to address and manage conflict and offer constructive criticism and feedback in a positive manner.

Creative Problem Solving / Strategic Thinking:  Demonstrated ability to provide necessary attention to solve different level problems, often multitasking to solve moderate level problems.  Defines problems, analyzes causes, identifies possible solutions, selects the best solution and develops action plans.  Generates new ideas and goes beyond the status quo.  Demonstrated ability to use creative thinking to improve processes and solve complex problems.

Communication:  Demonstrated ability to communicate clearly, correctly, knowledgeably and effectively both verbally and in writing.   Demonstrated ability to communicate about complex topics effectively to groups, using visual aids as needed, varying the style to fit the audience and actively communicating with those with differing opinions and differing levels of understanding.

Quality Service:  Demonstrated ability to establish and maintain effective relationships with internal and external customers in a manner that consistently meets the organization’s expectations for exemplary customer service.  Demonstrated unwavering focus on aligning all activities to produce maximum value for the customer.  Develops strategic partnerships with customers based on in-depth understanding of the customer’s objectives/business and leads customers to new ways of working using products and services.

Required Qualifications*

  • Graduation from high school and training in a related field and/or equivalent combination of pertinent education, certification and experience. 
  • Demonstrated experience in a related role requiring confidentiality, timeliness, customer service, organization, prioritization, troubleshooting, working with standards and working independently.
  • Three to five (3-5) years of field experience in networking and telecommunications installation and troubleshooting of data, video, voice and WiFi communication systems, including point-to-point circuits.
  • Experience in installing, terminating and testing Cat5E and Cat6 cabling.
  • Knowledge and understanding of tools and equipment used to troubleshoot voice, video, data and special circuits, including but not limited to:  sniffers, fluke meters, hydraulic wire pullers, TIMMS meter, Volt ohm meters, Voltage tester, fiber tester, various common hand and power tools.
  • Must be proficient at using small hand tools and larger power tools.
  • Demonstrated knowledge, experience and ability to splice cable and fiber optics.
  • Demonstrated effective interpersonal, verbal and written communication skills.
  • Experience in reading and understanding bill of materials, communication blue prints and schematics.
  • Strong time management and organizational skills with the ability to handle several tasks efficiently.
  • Highly motivated with the ability to work well independently and within a team environment.
  • Ability to move equipment across campus and install within buildings, manholes, overhead, racks and in tight quarters, weighing up to 50 lbs. and using proper safety techniques.

Desired Qualifications*

  • Training or some networking certification course work.
  • Good understanding of Windows computer operating systems.
  • Basic understanding of IP telephony, SIP and IP Networking would be beneficial.

Work Schedule

  • Successful candidates must have the ability to work a flexible schedule at times, including overtime and weekends.
  • Requires on-call availability.

Additional Information

Physical Demands/Work Environment:
Work is performed inside, outside and underground, including attics and crawlspaces with exposure to heat, cold, dampness, noise, dust and, on occasion, in confined spaces.  These physical demands are representative of what a technician may encounter in the field and are essential functions of the position. You will be involved primarily with field work on major renovations or new building construction sites involving long term stationary postisions and perhaps repetitive motions.  The position also requires work on ladders and multi-story buildings.

Normally will be traveling to, walking and working in UM buildings, data nodes, telecom closets, basements, on ladders, or in manholes.  Most work conducted will be at various locations on and off campuses; requiring, moving throughout buildings to provide support and deliver/retrieve communication hardware and parts; equipment across campus and/or within buildings.

Successful candidates must meet the requirements of driving a U-M vehicle and have valid driver's license with less than seven (7) points.

Union Affiliation

This position is covered under the collective bargaining agreement between the U-M and the U-M Skilled Trades Union, Inc., which contains and settles all matters with respect to wages, benefits, hours and other terms and conditions of employment.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.