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Job Summary

Job Summary:

The Information Technology Services department is seeking applications for a part-time computer lab proctor. This position delivers high-quality customer service and support across campus at the University of Michigan – Dearborn. As front-end support for campus computer labs, individuals will be involved in assisting students and maintaining the general functionality of lab equipment.



Proctors are responsible for providing assistance and advice to students regarding software applications, proper computer usage, and troubleshooting printing concerns in a computer lab environment. Responsibilities include :

? Providing customer service to students who have questions or concerns relating to computer use

? Assisting with log-in problems

? Ensuring the security and safety of lab computers.

? Reporting major technical issues in the computer lab to the ITS Helpdesk

? Replacing printer toner cartridges, clearing jams, and filling paper.

? Checking lab supply inventory and requesting stock.

? Organizing and cleaning the computer lab equipment and furniture.

Required Qualifications*

Required Qualifications:

University of Michigan – Dearborn student in good standing, knowledge of computer usage and experience using Microsoft Office and Google Apps. The successful candidate will have a strong customer service attitude, Excellent communication skills, and the ability to learn and adapt to new situations.

Work Schedule

Shift/Hours/Days: Work shifts are varied and scheduled according to openings in your class schedule Sunday-Saturday.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.