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Responsibilities*

  • Answer phones in busy Pediatric Neurology clinic office. 
  • Appointment Scheduling:  Able to accurately and efficiently schedule patients utilizing MiChart.  Able to identify the best available appointment type to meet the patient and clinic/provider needs and requirements.  Able to efficiently navigate MiChart to obtain information needed.
  • Information Management:  Utilizes MiChart to accurately and appropriately document patient requests including urgent medical problems, prescriptions and other medical needs, and referrals.  Mail appointment confirmation and information packet.
  • Communication/Telephone Skills:  Adheres to established telephone management principles.  Able to efficiently navigate the electronic medical record (MiChart) to obtain information needed.  Demonstrates good customer service telephone skills.
  • Assist with Clinic Follow Up Procedures:  Completes and mails information packets and no-show patient letters.  Forward referrals to appropriate clinics per ordering physician’s requests.
  • Interacts effectively and builds respectful relationships between units and among individuals.  Communicates effectively in ways that enhance productivity and builds respectful relationships.  Demonstrates active listening, written, verbal and information technology skills.  Shares relevant information.
  • Assists nursing staff with responding to patient management issues; including returning patient telephone calls, obtaining lab and test results, scheduling tests and other similar tasks as requested.  Assists with prescription refill requests, per written protocol.
  • Other duties as assigned.

Required Qualifications*

  • High School Diploma or GED
  • 2-3 years experience in hospital or physician office setting in clerical or customer service role
  • Excellent interpersonal and organizational skills
  • Excellent customer service skills
  • Experience with multi-line phone
  • Excellent attendance record
  • Excellent communication skills
  • Basic computer skills

 

Desired Qualifications*

  • Working knowledge of MiChart or Epic EMR
  • Knowledge of medical terminology
  • Able to manage multiple responsibilities in a busy clinical setting, possessing strong problem solving skills and attention to detail
  • Ability to organize time in order to manage daily responsibilities in highly specialized department

Work Schedule

Work hours - 8 a.m. - 5 p.m. Monday - Friday

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.