The Pediatric Behavioral Feeding Clinic within the Division of Pediatric Psychology is seeking a full time Patient Navigator/Clinic Coordinator. As part of the health care team, the Clinical Coordinator provides lead support to providers in the clinic by coordinating all care management and care coordination for patients with complex medical conditions to optimize patient care. This includes testing, follow-up and delivery of clinical services. This position is responsible for set up of appointments, and communicates as needed with referring providers, social workers, MA's, other psychologists and parents. This position includes administrative duties related to patient triage, management of intake paperwork and referrals and includes phone contact with patients.
- Screen new patients to provide appropriate navigation services.
- Appointment Scheduling: Able to accurately and efficiently schedule patients utilizing MiChart. Able to identify the best available appointment type to meet the patient and clinic/provider needs and requirements. Able to efficiently navigate MiChart to obtain information needed.
- Respond to and evaluate patient inquiries; resolve disputes regarding clinic procedures, policies and billing issues.
- Act as primary resource and point of contact for complicated issues or concerns for staff or providers.
- Provides support, education and gidance to patient and families throughout their continuum of care.
- Information Management: Utilizes MiChart to accurately and appropriately document patient requests including urgent medical problems and referrals.
- Coordinate Clinic Follow-up Procedures: Completing and mailing information/intake packets and appointment confirmation letters. Reviews all patient referrals and triages referrals to the appropriate clinic (e.g., intensive day treatment, outpatient, group, consultation clinic) based on clinic protocols.
- Communication/Telephone Skills: Adheres to established telephone management principles. Able to efficiently navigate the electronic medical record (MiChart) to obtain information needed. Demonstrates good customer service telephone skills.
- Assists with scoring rating scales as part of patient intake paperwork under the supervision of the Director of the Pediatric Behavioral Feeding Clinic.
- Responsible for the collection and storage of clinical data for research and quality improvement activities.
- Updates and maintains clinical databases.
- Interacts effectively and builds respectful relationships with and between units and among individuals. Communicates effectively in ways that enhance productivity and build respectful relationships. Demonstrates active listening, written, verbal, and information technology skills. Shares relevant information.
- Demonstrates excellent customer service skills for both internal and external customers.
- Demonstrates ability to complete multiple tasks independently.
- Ability to work independently and as a team player in an ever-changing environment.
- Responds positively to change, showing willingness to learn new ways to accomplish works.
- Adhere to high standards of teamwork by demonstrating adaptability, flexibility, and consistently sharing information and resources with others.
- Provide interpretation and instruction for policies, procedures and practices.
- Other duties as assigned.
- Five plus years of highly responsible secretarial/administrative experience, including at least one year in a hospital or clinical setting.
- High school diploma or GED
- Knowledge of basic medical terminology
- Experience facilitating and coordinating a patient’s continuum of care, as well as identifying and recommending appropriate resources available.
- Excellent interpersonal and organizational skills.
- Experience with multi-line phone.
- Excellent attendance record.
- Strong written and spoken communication skills.
- Basic computer skills.
- Bachelor’s degree in Social Work, Business Administration, or other related field
- Experience working within a large, complex healthcare setting
- Working knowledge of MiChart. Knowledge of medical terminology.
- Must be able to manage multiple responsibilities in a busy clinical setting, possessing strong problem solving skills and attention to detail.
- Must have strong organizational and time management skills as well as ability to prioritize in order to manage daily responsibilities in a highly specialized department.
Monday - Friday, 8 a.m. - 5 p.m.
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act.
Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.